MuseScore (musescore.com) has a 1.6 out of 5 rating on OK.one, based on 136 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 79% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews; Reviews mostly discuss Price, Refund, Product. Last updated 2026-09-01.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently explained that purchasing a single piece of sheet music inadvertently enrolled them into a recurring subscription. Many users expressed deep frustration because they struggled to reach a real person to cancel the unexpected charges or secure a proper refund.
However, some customers also noted that the website provides an enormous library of songs and useful practice tools. A few other people also felt that customer service was helpful, pointing out that support representatives eventually issued full refunds after they explained the situation.
Auto-generated from all reviews of this business. For reference only.
I paid for a PRO account but the scores I needed aren't available via the PRO account, so I would have had to pay for a PRO+ to access them.
I decided to cancel, the tablet view in portrait position did hide the section needed to cancel the subscription. Of course, no refund.
In other words, a nightmare.
Reply from MuseScore2026-07-07
Hello,
Thank you for sharing your experience. We appreciate your feedback regarding both the subscription options and the account management interface. If you'd like us to review your subscription or help clarify the differences between PRO and PRO+ features, please contact our support team with your account email address. We can also assist if you experienced difficulties managing your subscription from your device. MuseScore is committed to providing clear information, complying with applicable laws, and helping users find the subscription that best fits their needs.
MuseScore Support team ([email protected])
Tried to sign up for a subscription on offer. As well as this, a second, higher amount was taken from my debit card.
In trying to resolve this, I sent an e mail to ask for a refund on the second amount, which was returned as ‘undeliverable.’ Avoid this company.
Following a response, I followed suggested guidelines…. Still not received a response. Terrible customer service!
Reply from MuseScore2026-07-06
Hi,
Thank you for your feedback. If an additional payment was processed or you encountered issues contacting our support team, please reach out again with your account email address and transaction details. We will review your account, investigate the payment history, and assist you with your request. If you experienced technical issues sending emails, we'll also ensure those are reported to the appropriate team for review.
MuseScore Support team ([email protected])
Scammers, claim you signed up for a subscription when you haven't
Bought some sheet music for a funeral, never intended to sign up for a subscription...they have just tried to scam me out of £44, luckily my card company stopped the payment.
Reply from MuseScore2026-07-06
Hello,
Thank you for sharing your experience. If you would like us to review your purchase or any attempted subscription charge, please contact our support team with your account email address and any relevant payment information. We will gladly investigate your account and provide assistance with any available options. Every inquiry is reviewed individually, and MuseScore conducts its business in accordance with applicable laws.
MuseScore Support team ([email protected])
Terrible site. Do not use this. It's a scam. If you download a 99p piece of sheet music they automatically sign you up for a subscription and take money from your card without you making an account. Details of this are hidden in multiple spam emails and at the very bottom of the email, 3 pages down. When you try and get a refund the link does not work.
Reply from MuseScore2026-07-06
Hey,
Thank you for your detailed feedback. If you experienced difficulties accessing the refund request page or need assistance reviewing your purchase, please contact our support team with your account email address and payment details. We will investigate your case, check any reported technical issues, and help clarify your account status. MuseScore values transparency and operates in full compliance with applicable laws.
MuseScore Support team ([email protected])
I bought a score for 0.99 all of a sudden I got charged 50 quid for a subscription I didn’t agree to?? Thank god I keep my money in savings accounts. Wouldn’t recommend.
Reply from MuseScore2026-07-06
Hi,
Thank you for taking the time to leave a review. If you have questions regarding a charge or subscription associated with your account, please contact our support team with your transaction details. We will carefully review your account history, clarify the billing information, and assist you with any available solutions. Every case is handled individually and in accordance with applicable laws.
MuseScore Support team ([email protected])
Automatically signed me up for a subscription which I did not want !
Reply from MuseScore2026-07-06
Hi,
Thank you for your feedback. If you have any questions about your subscription or would like us to review your account, please contact our support team with your account email address and payment information. We'll be happy to investigate your account history, explain your subscription details, and assist you with any available options. Every case is reviewed individually and handled in accordance with applicable laws.
MuseScore Support team ([email protected])
Downloaded a 99p piece of sheet music as was signed up for a subscription. I consider myself very computer literate and am rarely caught by this type of hidden fee / Auto subscribe nonsense. It is VERY well hidden. No refund as yet, though I have placed a request.
Reply from MuseScore2026-07-06
Hello,
Thank you for your review. We appreciate you taking the time to share your experience. If you have already submitted a refund request, our support team can review your account and provide an update on its status. Please contact us with your account email address and payment details if you need additional assistance. MuseScore is committed to reviewing every request carefully and operating in accordance with applicable laws.
MuseScore Support team ([email protected])
They fraudulently charge me for a "free" subscription.
Let's be clear, I understand the basic trick of offering a "free trial" to suck people into an unintentional subscription. That's why I specifically checked my account and made absolutely certain that the "auto renew" option was turned off. When I saw the charge on my credit card statement and told them I wanted a refund, they said I was outside of the 14-day time limit to contest fraud. Well, technically, they said the 14-day refund window, but that's the same thing for a corrupt organization like MuseScore.
Reply from MuseScore2026-07-06
Hey,
Thank you for leaving your feedback. If you believe your account settings or subscription renewal require further review, please contact our support team with your account email address and payment details. We'll be glad to investigate your subscription history, verify the renewal settings, and explain the available options based on your account. Every request is reviewed individually, and MuseScore is committed to complying with applicable laws and consumer protection requirements.
MuseScore Support team ([email protected])
It's a scam. AVOID AT ALL COSTS. I tried to cancel after my 7 day ,'free' trial but they've just taken £150 from my account. I will report them to the Police and The BBC if I don't get that £150 returned IMMEDIATELY.
Reply from MuseScore2026-07-06
Hey,
Thank you for sharing your experience. If you would like us to review your subscription, billing, or refund request, please contact our support team with your account email address and payment details. We'll carefully investigate your account, verify the subscription history, and assist you with any available options. MuseScore is committed to operating transparently, complying with applicable laws, and ensuring every customer inquiry receives individual attention.
MuseScore Support team ([email protected])
DO NOT CLICK ON ANYTHING @ Musescore - Paypal
This is a bad app/storel. Any click gives you a premium account. And the refund forms are not working.
Paypal facilitates this!!
Update 3-7-2026: do not use them, they say below I can contact the customer centre, that is the trick and sick joke: they give reply + link to ask for return of money, than this form fails all the time!!! DO NOT USE MUSESCORE!!
They fool you with a cheap notesheet, but than they say you started a premium membership: THIEFS
DO not use any of these!!
Time for European payment tools!!
Reply from MuseScore2026-07-03
Hello,
Thank you for sharing your feedback. If you believe your account, purchase, or subscription requires further review, please contact our support team with your account email address and the relevant payment information. We will be glad to investigate your case, verify your subscription status, and assist you with any available options. If you experienced technical issues while submitting a refund request, please let us know so that we can review those as well. MuseScore is committed to serving its users fairly and in full compliance with applicable laws.
MuseScore Support team ([email protected])
I purchased a piece of sheet music a week ago for a couple of pounds. Then, lo and behold, today $69.99 has disappeared out of my account. I did NOT sign up for a subscription and I do not want one.
I have tried all the following measures to resolve the issue without success:-
1. I tried filling out the online form to request a refund, but every time I clicked ‘submit’, it said there had been an error and the form failed to send.
2. I tried to find the chatbot which Musescore claims can resolve my issue, but in spite of saying it was lower down on the page, it simply doesn’t exist.
3. I tried going to my account settings but I had to fill out a lengthy form with loads of my personal information (to look at my own account!?),so I abandoned it. I am certainly not giving these scammers any more of my personal info.
4. I used the email link to request a refund, but I got an automated response telling me to complete the online form, which I’d already tried multiple times without success because all I kept getting was an error message.
5. I clicked the ‘help’ link on the website which took me to a page which does not exist. I simply got a URL error page.
6. I emailed them again to request a refund but they haven’t responded and I have very little hope that they will.
I can only advise that you avoid this scam outfit at all costs as you will be ripped off by shady practices, obfuscation and borderline fraud.
Reply from MuseScore2026-07-03
Hey,
Thank you for providing such a detailed description of your experience. If your refund request or account inquiry is still unresolved, please contact our support team with your account email address and payment details so we can review your case thoroughly. We'll be happy to investigate your billing history, check the status of your request, and assist with any available solutions. If you encountered technical issues with the refund form or Help Center, please include that information as well so it can be reviewed by the appropriate team. MuseScore is committed to operating in accordance with applicable laws and ensuring that customer inquiries receive careful individual attention.
MuseScore Support team ([email protected])
Horrible site. They're super shady. Never leave your credit card number on this site (even if you just want to buy lyrics for one song). They'll use a 99 cent bait and then they'll claim you have subscribed to an expensive service and they'll automatically collect payment through your credit card.
Reply from MuseScore2026-07-03
Hello,
Thank you for taking the time to leave your feedback. If you have questions about a purchase, subscription, or payment method associated with your account, please contact our support team with your account email address and transaction details. We'll be happy to review your account history, explain how your purchase was processed, and assist you with any available options. MuseScore is committed to operating transparently, complying with applicable laws, and ensuring that every billing inquiry is reviewed individually.
MuseScore Support team ([email protected])
Error loading soundfont every time I try to play the sheet in Android 16 - Samsung Galaxy A56 5G
Reply from MuseScore2026-07-02
Hi,
Thank you for reporting this issue. The "Error loading soundfont" message on Android should not occur during normal operation, and we'd be happy to investigate it. Please contact our support team and include your device model, Android version, the version of the MuseScore app you're using, and, if possible, a screenshot or screen recording of the error. This information will help us identify the cause and work toward a solution as quickly as possible.
MuseScore Support team ([email protected])
Absolute Scam! Hidden Subscriptions and Unauthorized Charges!
I am absolutely furious with MuseScore and their predatory, deceptive business practices.
All I wanted to do was make a simple, one-time purchase of two music sheets. Somewhere during that checkout process, MuseScore hiddenly checked a box and signed me up for a subscription without my explicit consent or any clear warning.
They immediately raided my bank account and stole €28 (approx. 700 CZK) to activate a 3-month subscription that I never wanted, never asked for, and will never use. This is not how a legitimate business operates; this is straight-up theft and a textbook "dark pattern" trap to trick users out of their money.
They rely on sneaking things into the fine print, hoping people won't notice until the money is already gone. It is deeply frustrating and completely unprofessional.
If you just want to buy a single sheet of music, STAY AWAY FROM THIS WEBSITE. They will trick you into a subscription and rob you blind. I will be demanding a full refund, and if they refuse, I am escalating this as a fraudulent charge with my bank.
Reply from MuseScore2026-07-02
Hello,
Thank you for sharing your feedback. If you would like us to review your purchase and subscription, please contact our support team with your account email address and payment details. We will carefully investigate your account, explain how the purchase was processed, and assist you with any available options, including reviewing any refund request that may apply. MuseScore is committed to operating transparently, complying with applicable laws, and ensuring that every customer inquiry receives individual attention.
MuseScore Support team ([email protected])
J
Jules · 1 review · Experienced 2026-06-24 ·
★★★★★
A cool website/app but watch out
The app is cool, but you need to watch out that you’re not signed up for a subscription trial.
I did get my refund when I was charged almost 50$, but I had to almost chase them down and it was hard to get a non ai reply, but I am just glad that they were understanding and gave me the refund since I heard that that is not always the case.
Reply from MuseScore2026-06-26
Hi,
Thank you for sharing your experience. We appreciate your recognition of the app itself and are glad to hear that your refund was ultimately processed. We understand how important timely communication is, and we're continuously working to improve both our support response times and overall customer experience. If you ever need assistance again, please don't hesitate to contact us directly at [email protected] so we can help as quickly as possible.
MuseScore Support team ([email protected])
P
Paul Venderley · 1 review · Experienced 2026-05-04 ·
★★★★★
What am I getting with the subscription?
I got this subscription with the idea of getting sheet music I can print out for my boys for their band performances. But everything I'm looking for costs additional money above and beyond the subscription. Not sure what the subscription gets me.
Reply from MuseScore2026-06-26
Hello,
Thank you for taking the time to share your feedback. We would be happy to review your account and clarify which benefits are included with your subscription. Some sheet music on MuseScore is offered separately by publishers or rights holders, which is why access to certain scores may require an additional purchase even with an active subscription. Please contact us at [email protected] from the email address associated with your account, and we'll gladly explain your subscription, verify everything is working correctly, and answer any questions you may have.
MuseScore Support team ([email protected])
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