AI treatment, Impossible refunds
I'm writing this on behalf of my mother, who doesn't speak English, to describe MuseScore’s predatory subscription practices and terrible refund resolution. In April 2026, she purchased a one-off service from them and entered her card details. Later she unintentionally auto-applied her card to a 'free-trial' form she didn't understand. As the 7-day free trial ended, MuseScore attempted to charge $44.99 for a premium subscription, but her card had insufficient funds. They persisted with daily attempts until her card had enough money. She never received receipts because her email storage was full at the time. A second charge of $59.99 was processed in July. She never intentionally signed up for this service, and never used the Premium membership, meaning MuseScore collected payment for a completely unused service. Their email support directed us to fill out a refund form. After we submitted for the first charge, the system locked us out from submitting another request for the separate transaction. We repeatedly contacted them via e-mail, explaining our issue and attaching RNN codes, yet received no human response. All efforts to resolve this were met with AI ghosting. MuseScore enables deceptive practices to exploit non-English speakers and senior citizens, and offers no flexibility in its refund process. This has caused us financial harm! ETA: They gave us a full refund July 18, but only for the second charge, so I'm increasing the review to 2 stars. I still warn everyone to be extremely cautious when dealing with their site.