You MUST use the Chat feature
I purchased my dress before I read any reviews on other sites. I was very nervous when I came here and read all of these bad reviews. My first dress was cut way to low but the rest of it fit fine. I used their online chat and asked about a shawl. They charged me the $25.00 (no shipping fee) for a shawl of any length and width I wanted. That helped with the dress being cut to low. I was happy with their corrections so I ordered another dress, after I read these reviews. I liked Style D47050 but did not like the two different types of shoulders. I used the chat function on their website and discussed only wanting the left side ruffle shoulder. I also explained to them that I am a short, bigger women and asked if there were any other measurements they needed to get the neckline better. For 3 days we discussed back and forth, through email, how to get my measurements right. I went ahead and ordered again. This time I was extremely pleased with my dress. The length, the shoulder, the cup size, etc. are all perfect. My dress is in Peacoat but it is a little lighter in color, but I am ok with that. My advice is to use the online chat function and talk to someone before you just order. That way you get the custom fit you really are wanting. The dress is a little big on me, but $25.00 to have it altered and it fits perfect. Even when you buy from expensive stores, you typically have to have it altered a little. The dress did come very wrinkle so I paid another $15.00 to have it pressed well. All in all, I paid $107 for the dress (with shipping) and $40 of extra fees afterward. I have a perfect Mother of the Groom dress for less than $150. I am happy and would purchase again.