These are not the same wigs you see on YouTube
I recently received the the Spice up your life unit as a gift. I have been watching videos for a year and trying to decide if I wanted to pay that much money for a wig. I have been depressed about my appearance after losing my hair due to chemo, and my 19 year old son decided to try to surprise me. He is a F/T college student and only works PT, so this was an even bigger investment for him. You should have seen his face, when he handed me the box. He ws so happy. I think both of our hearts broke when we opened it. The first thing he said was, it's so small. It's supposed to be full, and 16 inches. It's thin and the hair is 12 inches stretched, it barely touches my shoulders. The hair is also dry and damaged. There is also not a single coil or curl in this wig, it looks like an 80s crimp. It was delivered by DHL on Sunday and I emailed them within an hour of opening it. I am not new to this, and I didn't alter it, in any way. Each new email, I get a new stipulation about something that must be in the return, or something I must do, down to the wanting the business card they stick in the box and hair care leaflet back in order to return it. I was told that I have to pay return shipping as well. I also have no idea how much of his money they will return. It really seems like they are setting it up to keep as much as they can. These wigs get shipped straight from a factory in China, with no quality control. It's just another company trying to take a much money are they can, and PayPal will not help you. I have gotten better wigs in Amazon for 150. This was cost almost 500 with shipping. They also won't print negative reviews on their site, so don't trust the 5 star reviews there. UPDATE...Their response was to threaten me with that 20.00 restocking fee that she had not previously mentioned. I am over it. The fact is these people will argue with you over the condition of a wig that they have not actually seen, because it is sent from the factory. I don't have the energy or the inclination to continue.