Responsive and understanding customer care service
I had issues with my kit after 6 months of use. I was directed to and chased for months a number for customer service which I then learned was incorrect. As soon as I found the right contact details, the customer service team was excellent, understanding and agreed to replace the malfunctioning kit despite outside the trial window. I am extremely pleased with this client attention and to be able to continue my cleaning routine which I have been benefiting from.