Luxury Confidence

Hi Mike, We are very sorry to hear about the serious health concerns and the frustration you have experienced — we understand how stressful this situation must be, and we take your words very seriously. Please note: You have reached Luxury Confidence, a company that sells beauty products only. We do not sell, manufacture, or distribute Total Relief Cream, nor do we have any connection to the product, subscription, or charges you are describing. This is why your previous cancellation attempts with us were not successful — this matter belongs to a different company. To get this resolved immediately, please contact the correct company directly: ✅ My Hi Relief Email: [email protected] Alternative contact: [email protected] They hold your account details, subscription information, and payment records, so only they can stop future shipments, cancel the subscription, and address your billing concerns. We hope this helps point you to the right place quickly. Please prioritize reaching them so you can get this sorted without further delay. Wishing you the best of health and a fast resolution. Best regards, Luxury Confidence

Hi Terry, Thank you for sharing your concerns. I can certainly understand why you would be frustrated if you've been unable to cancel a recurring order or reach customer support. However, after reviewing the details in your review, it appears that you may have posted this review for the wrong company. The business name and phone number you referenced are not associated with Luxury Confidence - we are selling beauty products. We take customer concerns very seriously, but unfortunately, we are unable to locate any account based on the information provided in your review. If your order was placed with MyHiRelief, please contact them directly at [email protected] or [email protected], and we will be more than happy to investigate your account, review any subscription concerns, and assist with resolving the matter. If your purchase was made through a different company, we would encourage you to contact the correct merchant directly so they can address your concerns as quickly as possible. Thank you for your time, and we hope you are able to reach the appropriate company and obtain a prompt resolution. Kind Regards, Luxury Confidence

Dear Leonie, We understand your frustration completely — waiting far longer than expected, not being able to track your order, and feeling unsure about your purchase is very stressful, and we apologize for this confusion. Please note: You have reached Luxury Confidence, a company that sells only beauty products. We do not sell, ship, or manage orders for Total Relief Cream or similar items, and we have no access to your order details, tracking, or payment records. This is why you are unable to get updates from us. To resolve your concern, please contact the correct company that handles your purchase directly: ✅ My Hi Relief Email: [email protected] Alternative contact: [email protected] Share your order details with them, and they will be able to check the delivery status, explain the timeline, or assist you with a refund if needed. We hope this helps you get the support you need quickly. Best regards, Customer Support Team Luxury Confidence

Hi Racael, Thank you for your message. We understand how upsetting unexpected charges can be, but please be aware that you have reached Luxury Confidence — we only sell beauty products and did not process these charges. The correct company handling this is My Hi Relief. Please contact them here: 📧 [email protected] or [email protected] Provide them with the charge amounts and details, and they can review your account. You are also doing the right thing by disputing this through PayPal. Best regards, Luxury Confidence Team

Dear Evelyn, Thank you for sharing your experience, and we are truly sorry to hear about the issues you faced — being charged more than expected, receiving items you did not order, and having trouble reaching support is extremely frustrating, and we understand your concern. Please note: You have reached Luxury Confidence. We only sell beauty products and do not offer, price, or ship the “Total Relief” product you mentioned. We also have no control over your order, billing, or shipping details, which is why you have not been able to resolve this matter through us. To get this addressed properly, please contact the correct company directly: ✅ My Hi Relief Email: [email protected] Alternative contact: [email protected] Only they can review your account, explain the charges, arrange returns, or process any necessary adjustments. We hope this helps you get the resolution you need quickly. Best regards, Luxury Confidence

Hi Stacey, Thank you for your message. We understand how frustrating it is to order something and get no updates or replies, but please be aware that you have contacted Luxury Confidence. We only sell beauty products and do not manage the order you placed on March 4th. The correct company to assist you is My Hi Relief. Please reach them here: 📧 [email protected] or [email protected] They can check your shipment, provide tracking, or help with a refund. We hope this works out for you! Best regards, Luxury Confidence Team

Hi Shellie, Thank you for sharing your feedback. I understand why you felt frustrated, especially if you believed your attempts to contact us regarding your return request were not being addressed. After reviewing your account, I can confirm that our support team did reach out to you and that your refund has already been processed. Since the device remained unopened and unused, we were happy to honor your request and resolve the matter accordingly. I also understand that delays in communication can create the impression that no action is being taken, which can understandably be concerning. For that reason, I'm pleased that we were ultimately able to connect with you and bring this matter to a resolution. Regarding our phone support, our phone lines are currently undergoing maintenance and upgrades. At this time, we are primarily assisting customers through email, which allows us to maintain a detailed record of all communications and resolutions. We appreciate you bringing your concerns to our attention and are glad we were able to issue the refund and assist with your request. Kind Regards, Aga MyHiRelief

Hi Carly, Thank you for taking the time to share such a detailed account of your experience with the device. Your feedback gives us valuable insight into how the product performs in real use, and it helps us support you more effectively. To clarify our policy, returns are available for items that remain sealed within 14 days of delivery, and every device is covered by a 2-year warranty. If a device becomes faulty during that period, a free replacement is provided. These details are outlined on our website so customers know exactly what to expect. The outcome you described isn’t typical of what most users experience, and in many cases, results depend heavily on the correct combination of skin preparation, application technique, nozzle choice, and intensity level based on individual skin needs. At LC, we’re committed to supporting each customer throughout their skincare journey. We’d be happy to offer personalized guidance to help you maximize the benefits of the product—sometimes small adjustments can make a big difference. We understand that the return process can raise questions, and we’re here to assist in a way that aligns with our policies while also working toward a solution that feels right for you. To move forward, we’d love to take a closer look at your case. Please send us the necessary details at support@luxuryconfidence so we can locate your account. From there, one of our team members will personally handle your request and submit an exception inquiry with our Product Team. We value your experience and are fully committed to finding a resolution that supports both your skincare goals and your satisfaction. Looking forward to connecting with you soon. 💕😇

Hi Dia, Your review has been received. Our records show that a refund was offered in good faith, with clear terms communicated and agreed upon by both parties. Despite our repeated outreach and willingness to resolve the matter, you failed to complete the agreement within the given timeframe. Therefore, we can no longer proceed with the refund request. We maintain transparency in all customer interactions and consider this matter fully addressed. We wish you all the best! — The Luxury Confidence Team 🚀

Hi Melissa, Thank you so much for your kind words and for taking the time to share your experience! We’re very glad Sylvia was able to support you throughout the process and make things easier. Your honest feedback means a great deal to us, and we appreciate you taking the system for a fair try. We appreciate your patience and understanding, and we’re always here if you need anything in the future. 💕 — The Luxury Confidence Team 🚀

Hi Senai, Thank you so much for your thoughtful review! ☺️ We're truly glad we could resolve the issue quickly and to your satisfaction. You're absolutely right — mistakes can happen, but we believe in making things right and treating our customers with fairness and respect. We really appreciate your understanding and kind words — it means a lot to our team. — The Luxury Confidence Team 🚀

Hi Jean, Thank you so much for your wonderful 5-star review! 🌟 We're thrilled to hear that Aga was professional and friendly while assisting you with your order. Your kind words mean a lot to us and truly motivate our team to keep delivering the best service possible. We appreciate your support and look forward to serving you again! — The Luxury Confidence Team 🚀

Hi Tabitha, Thank you for taking the time to share your feedback — we always appreciate hearing from our customers, and your insights are valued. While we understand the product didn’t meet your expectations, we’d like to provide some clarification that may also be helpful to others. For hygienic reasons, we do not accept returns on used or opened items. This is a standard practice across the personal care industry to ensure the health and safety of all customers. We offer a 14-day return policy for customers who choose not to use the product, as well as a 2-year warranty covering any functional issues. Our refund and warranty policies are clearly presented during checkout and are easily accessible on our website. We believe informed customers are the best customers—there’s nothing hidden in fine print, because transparency is part of our core values. In this particular case, although the situation fell outside of our return policy, we still issued a partial refund as a gesture of our commitment to customer satisfaction. We hope you see this as a sincere effort to provide a fair resolution to support you. We understand that learning to use a new product can come with questions, especially when expectations vary. Many of our customers have seen excellent results by consistently following the usage guidelines and exploring the resources we provide—such as instructional videos, filter guidance, and direct support from our customer service team. Thousands of users have successfully incorporated this product into their skincare routines. Of course, results can vary depending on usage habits, consistency, and individual skin types. We always encourage reaching out to our support team with any questions or concerns before drawing conclusions—we’re here to help and ensure you get the most from your experience. If there’s anything further we can assist you with, we’d be happy to help. — The Luxury Confidence Team 🚀

Hi Alexandra, Thank you for sharing your thoughts. We value all feedback and are always looking for ways to enhance the customer experience. Our product pricing is listed in USD, as we serve customers worldwide from a centralized platform. We understand this may occasionally lead to confusion based on where an ad is viewed. We’re glad your order has been resolved and truly appreciate your communication throughout the process. Your feedback plays an important role in helping us improve. We’d love the opportunity to provide a better experience. As a gesture of appreciation, we’d be happy to offer you a [30% discount or complimentary item] on your next order, should you wish to try our products again in the future. Thank you once again for the opportunity to grow and serve you better. — The Luxury Confidence Team 🚀

Hi Melody, This is Aga, Head of Customer Experience at Luxury Confidence. I can see that you’re very upset, and I want you to know your feedback is taken seriously. While I understand that you’re frustrated, I truly believe it’s always better to resolve concerns with civility and professionalism, especially when our goal is to help. We never intend to mislead or cause confusion. Our guided video is designed to support customers in getting the best results, and we aim to make all steps and offers during checkout as clear as possible. If you received additional products or feel something was unclear, I’m more than willing to personally look into your order and make things right. If you still have any questions or need supporting documentation, feel free to send an email to [email protected] or give me a call directly at +1 (302) 803-5226. We’ve also sent you a follow-up email—please take a moment to check your inbox. We hope you’ll see it as a goodwill gesture and part of our effort to make things right. Your experience matters, and I truly hope we can resolve this in a respectful, positive way. Warm regards, Aga Head of Customer Experience 📞 +1 (302) 803-5226 ext. #004

Hi Camden, This is Aga, the Head of Customer Experience at Luxury Confidence. Thank you for sharing your experience with us. I truly understand the frustration you’ve encountered regarding our warranty process and communication. It’s incredibly important to us that our customers feel supported and confident when seeking a replacement. To clarify, our warranty typically requires a short video demonstrating the issue to help our product team approve replacements efficiently. However, I recognize that your case involved prior approval and disposal of the device, which complicates the usual process. That said, we value your loyalty, especially as this was your first purchase with us, and part of a bundled deal. We want to make this right. If you could please reach out directly with your order details, I will personally review your case and offer either a replacement or a credit, whichever best supports you. You can contact me at [email protected] or call me directly at +1 (302) 803-5226, extension #004. I’m available from 2 p.m. to 10 p.m. EST and am committed to ensuring a smooth and positive resolution for you. Thank you again for your patience and for allowing us to make this right. Your feedback is invaluable. Warm regards, Aga Head of Customer Experience 📞 +1 (302) 803-5226 ext. #004

Hi Laura, Thank you for sharing your experience with us. We truly appreciate your kind words about the customer service representative who assisted you—they’ll be recognized for their excellent support. To clarify, our refund policy allows for the return of sealed items within 14 days of the delivery date if the product remains sealed or unopened. Like many personal-care brands, it's a standard practice for personal-care or hygiene-based products. Additionally, we offer a 2-year warranty on our devices—if your device stops working within that period, we’re happy to provide a free replacement. These details are clearly outlined on our website and during the checkout process. We value transparency and customer satisfaction, and your feedback helps us continue to improve. 😊 🙌 — The Luxury Confidence Team 🚀

Hi Ket, Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with us. It was truly our pleasure to assist you, and we’re always here to help whenever you need. Your kind words mean a lot, and we’re so glad you’re happy with the service. 😊 🙌 — The Luxury Confidence Team 🚀

Hi Marjorie, We're absolutely thrilled to hear that your experience with our team was excellent. Knowing that we could resolve your issue quickly and communicate effectively really means the world to us. 💬✨ Your kind words put a big smile on our faces 😊—thank you for your trust and support! ❤️🙌. — The Luxury Confidence Team 🚀