Terrible communication, not interested in their customers!
First year of home insurance was ok price wise, however when I came to renewal they did nothing to help or keep the quote competitive, no support for being a loyal customer, communication was terrible. Found a stronger policy online at 15% cheaper, and I know they could have helped if they were willing to put a little effort in for me, but they didn’t, very poor indeed! Shop around would be my advice and use a business that values your custom, Lenonade don’t!