Unresponsive customer service
I submitted a ticket to inquire about a few items so I could get the information I needed before making a purchase. After an entire month of silence, the company still couldn’t be bothered to respond. Today, I opened my email only to see a message claiming I was unresponsive and that my ticket was being closed. How am I supposed to respond when no one ever reached out or provided any clarity in the first place? At this point, I strongly recommend avoiding this company’s website altogether and using a reseller instead. Apex Racing, for example, actually responds and answers questions promptly. The way Moza’s customer service handled this situation genuinely has me questioning whether I made a mistake buying their product if this is how they treat their customer base.