No afterservice and no guarantee?
I have bought a THL Knight 2 smartphone together with two chargers for NFC charging. The smartphone was ok, but I received only one broken charger. I have sent three e-mails to support@tomtop but I have received still no life sign let alone an answer. How can I communicate with TomTop so that I will receive the chargers that I have prepaid for? Albert 20180702 Update: Dear Adene, Thank you for your reaction of 20180628! I referr to the orders AN18E15U4443-KSB1KV and AN18E15U3621-4UHF77: a charger resp. a mobile THL Knight 2 and charger. I received one broken charger and I did not receive the second one. * Can you send me two working chargers. I only received an very basic manual of the THL Knight 2. * Can you send or mail me a comprehensive manual for the THL Knight 2 (preferrably in English)? Kind regards, Albert 20190322 Update: My THL Knight2-mobile "died" in August 2018: No light, no sound, no lighting-up of the LED screen, no nothing. After that catastrophe I've sent TOMTOP an E-mail explaining the break down. TOMTOP then requested an MPEG for their technicians to investigate. Follwing that I sent them a film showing the steps that had no effect /response on/by the mobile. TOMTOP has not replied since then.... Also the issues that I raised in my first review (request for two chargers and a comprehensive manual) has not been addressed nor solved. Because of the above I feel compelled to lower my appreciation (by one star). Nevertheless I do hope that - as Adene wrote on Jun 28, 2018 - TOMTOP will "try our best to solve your problems". Albert.