Unhappy, but a remedy may be coming...
Original review: (1 star) They sat on my order for weeks and finally I found an email from them in my spam folder saying that they needed me to verify my address information. If there was a problem, why didn't it alert me at the time of the order? And why did they accept my payment right away if there was a problem that prevented them from shipping it? I ordered 27 working days ago and still not here. Tracking number gives no information. Would cancel if I could get my money back. First Update: Upon contacting them (multiple times) and posting this review, they sent me a message entitled, "Urgent notification and refund for your order from Dresslily.com" except they don't apparently intend to actually refund the order. I asked for clarification as the content of the message was unclear. In their response, they clarified that they will offer "300 points" to my account, but I have to reply and approve their offer. What strange "customer service." I don't intend to purchase from them again, so points are useless. I expressed my dismay with their misleading title offering a refund. Second Update: They have now contacted me again and have offered me a refund and the gift of the item upon its receipt. My goal was never a free item, but rather a timely and less frustrating process. However, if they choose to remedy this with a refund, I will feel adequately compensated. Will update to reflect whether this occurs. They are not shy about repeatedly requesting I change my review and increase the rating. (Do they have people searching the reviews and trying to link them up with the customers? Notice neither my name nor any specifics about my order (except when it was ordered) is listed in this review. Odd. Or maybe they just assume they're getting bad reviews and make that plea to everyone.) Final Update: Order finally came 30 days after ordering. And they did just now refund my money. As a result, I would normally raise the star rating to 4, but I won't for the following reasons: 1. It took many contacts and this bad review to result in a solution on their part. 2. They had offered me a solution (refund) - and then reneged on it! 3. Once I called them out on their retracted offer, they finally agreed to the solution they offered, but pestered me repeatedly to change my star rating on this review. However, because they did finally attempt to remedy the situation, I will raise it to a 2. Additional note: It is nothing like what I would call a hoodie. I mean, it does have a hood - but it is nothing like sweatshirt material. Very thin. It isn't worth the $25 sale price, let alone the $73 original price it said it was. The printing job is good, but the overall quality of the item is not what I expected. All in all, I would not recommend this company. For those of you still trying to resolve your issues, be persistent.