Missing Order, bad stocking logic & rediculous logistic arrangement
I ordered 2 frames costing S$500 in late Nov as a X'mas gift for my wife and almost 1 month later I'm still waiting for the items. When I 1st placed my order in late Nov, the status of 1 frame showed Confirmed while the other was back-ordered. 2 weeks past No update I emailed and they informed me that stock for my 2nd frame is now unavailable while the 1st frame is now available. The next day I received another status update informing me both frames are now unavailable. Based on such rediculous fulfillment logic, I will never receive my order. Shouldn't you reserve the available stock while pending for the others? Finally after sending 5 emails I received a status update that my order has shipped on 14th Dec from Hong Kong by Aramex courier. I thought finally. But guess what, today is 23rd Dec and I have yet to receive my items. Aramex status showed items arrived in Singapore 1 week ago on 16th Dec. I have been calling them daily for the past 4 days, each time waited at least 1 hour for someone to pickup the line (today 2 hour and gave up waiting). Same excuse each time that item is stuck with custom probably due to Christmas volume. Finally they admit that the delay is longer than usual & promise to investigate. But still no news until today. I understand 1-2 days delay in delivery but 1 whole week in Singapore still pending delivery & most probably another week or more due to Christmas in 2 days time. This will mean half a month for my items to be delivered from Aramex Singapore warehouse to my Singapore home, assuming the order will get delivered at all. Amazing. I guess when I eventually receive my order (if I will ever get it) I will probably get other issues like broken frame or wrong frame etc like what other reviewers mentioned. I have totally run out of faith with your company. I am mentally prepared. Thanks Smartglasses for putting me through these agony over the past 1 month (and probably longer & more to come) and making me miss my Christmas present for my wife. I will never ever buy from you again or recommend any friend to buy from you. Updated 24th Dec: Shortly after posting this review, I received an email from Smartglasses indicating that they will contact Aramex manager to have my order delivered asap. True enough, package received today 24th Dec, exactly 7 days after arrival in Singapore & 26 days after order placement. Increase rating by 1 star due to good recovery effort. But still disappointed/unacceptable due to the long / inconsistant back-order status updates and exceptionally long delivery time. Cannot imagine how long more it would have taken if I have not posted this review.