Poor experience that was corrected by customer service
I ordered my merchandise from Rosegal on December 11th with expedited shipping. The website stated that I would have my items by Christmas if I paid the additional $9-$10 for expedited shipping. I had no problem doing this as it was getting very close to Christmas and these items are coming from China. I have looked at the shipping website they provide using my tracking number and the status has been the same for several days saying it is being reviewed by customs and in transit to HSV airport. That means the item is not even in the US yet. Clearly I will not have the items by Christmas as it is 12/23 today. I have created a support case using Rosegal online support and created a case through PayPal asking for a full refund. UPDATE: Rosegal refunded all of my money and allowed me to keep my merchandise as a gift. I finally received the package today on 1/3. I am pleased with their response to my issue.