Scammed out of $980 in “membership” charges
The business practices of this company should be illegal; perhaps they are, and I should simply sue in small claims court. This isn’t about the cleaners. This is about the company. First warning sign is the absence of a customer service number on the website. If you manage to find one by another means (I found 650-513-0078; my credit card company gave me 833-450–1848; Yelp posted 805-301-7071; Reddit listed 619-325–0492), the recording simply allows you to leave a message. My beef? I never agreed to a subscription, and cancelled appointments after the second cleaning. No further appointments were ever scheduled. However, I was billed $49/month for a membership I never agreed to. The company never contacted me for any reason. And, as noted above, it is impossible to reach anyone there. I have read that other unhappy customers finally cancelled their credit cards to end the automated billing. I went on the website today and learned that my “membership” is cancelled as of next month. After 20 months of “membership” and 2 cleanings 19 and 20 months ago, I find I’ve been scammed out of $980.