Checked in wrong person - overcharged for bags
Well where to start. First off I bought my tickets on booking . C, and you could not buy baggage. I tried to buy baggage on the manage my booking and you couldn’t do it there either. During checkin - no! So I wrote them on WhatsApp chat and also via email well before the 12 hour cutoff. No luck no one responded. Then at the airport the lady checked me in under someone with a similar name, gave me my tickets took my bag (said it was free) and off I went to security! Only to find out she checked in the wrong person - so needless to say I had to go back and get checked in correctly. Then she wouldn’t believe me that I tried to check in a bag. I showed her the correspondence to her customer service well before 24 hours I showed her the WhatsApp and she still charged me 300 American dollars for a bag that should’ve cost me 179.!