Edit: money was finally returned…
Edit: Money finally returned to my account. They sent a message that the money “was not taken but authorised”. Sure, when that happens my bank normally says: “Your payment will be reverted in a few days if unclaimed by merchant” or something like that, and in this case it said “Transferred, this payment can no longer be reverted” but you know what? Whatever, at least they transferred the money back in a timely manner. This doesn’t really change any of my previous points however. Sure, I wasn’t actually scammed, but I also didn’t say originally that I was scammed, I said it feels like I was scammed, which, sorry, it did. For anyone reading this, wondering about Apprentus, do whatever you will with this information, I deleted my account. For anyone at Apprentus: do better. Give clear information, send confirmation emails when necessary, have actual humans available at the chat instead of making people wait over an hour and still not actually transferring them, or give an option during the chat to send an email to a human instead of waiting. And train your stupid ai chatbot to tell people correct information. It didn’t even tell me that my booking would be cancelled automatically after x amount of time if the teacher doesn’t respond. And I’m still confused by wth is Apprentus credit. That’s what you bot said I’d get my money in. I find zero info about it anywhere, asides from reviews on trustpilot… And do actual money authorisation with deducting a cent instead and payment only after confirmation happens from both parties. Original: Teacher never responded to messages or confirmed the booking request. I sent a dispute booking, got zero confirmation in email or at least a message within the site about it, tried to talk to a customer representative but it's impossible to actually talk to a human even after waiting for over an hour. It feels like I got scammed out of 500 euro and I'm not able to find another teacher because I'm still waiting on the money to be at least put back as a apprentus credit... Let alone transferred back to my bank account. During the booking it wasn't made clear that in case of cancellation the process would be: 1) dragged like this 2) and the money would be added back as apprentus credit, not transferred back immediately. There should be a system in place that transfers at least the credits back in case the booking didn't even get confirmed... what an absolute scam. A super simple way to not a have a problem like this is perhaps not deducting all the money immediately from the student's account prior to a teacher actually confirming that the lessons would happen?? They could just confirm that it is an existing account by deducting a cent or something, like many other services do. Idk, sounds like something that would protect students with limited funds from scenarios like this... Also, one more thing, I requested a transcript of the chat messages on the website and I never got that email either. Does anything actually work on this website?