Extremely Disappointed – Poor Customer Service and Broken Promises
I signed up with Fridays approximately three months ago and sincerely regret my decision. If I could go back, I would never have committed to the annual plan. The company advertises a customer-friendly experience and promotes the idea that you can cancel at any time. However, when I attempted to address concerns about my account, the information I received did not align with what I believed was represented during the enrollment process. That experience left me feeling misled and frustrated. My biggest issue has been the complete lack of customer support. For more than three weeks, I have been trying to speak with someone who can resolve my issue. During that time, I have called multiple times each week and have repeatedly been told that my case was being escalated and that someone would be contacting me. Despite these assurances, I have received no meaningful follow-up, no resolution, and no direct communication from anyone empowered to solve the problem. As a customer who paid for an entire year upfront, I find this completely unacceptable. In addition, I am not receiving the product and service experience that I expected when I enrolled. Rather than receiving answers or assistance, I have spent weeks chasing updates with no progress. At this point, it feels like Fridays acts primarily as a middleman between customers and pharmacies while providing little support when issues arise. Whether that perception is accurate or not, it reflects the experience I have had as a paying customer. What has been most disappointing is the lack of accountability. Once my payment was collected, the level of service fell far short of the promises made during the sales process. I strongly encourage anyone considering this company to do their research before committing to a long-term contract or paying in advance. There are many alternatives available, and based on my experience, I wish I had chosen one of them. Pros Enrollment process was simple. Cons Extremely poor customer service. Weeks without meaningful follow-up or resolution. Repeated promises that were not fulfilled. Difficult to reach someone who can actually help. Concerns regarding transparency and customer expectations. Poor value for customers paying in advance.