Thailand sister trip
My sister and I, who are 73 and 87, looked at a lot of travel companies to help us plan our 14 days 13 nights trip to Thailand. After contacting various companies and looking at reviews, refund policies, costs, etc. we decided to use UME Travel. We knew what we wanted to see and do and decided to plan a 'tailor made itinerary'with the help of a travel advisor. We contacted UME Travel and heard back within a day from a travel advisor named Ivan. From that point on our trip was planned fast and efficiently based on what we wanted to see and do, motels we wanted to stay at, etc. Ivan was very professional, helpful, and informative and answered all of our questions and concerns. Every detail of our trip was taken care of! We had plenty of time to make any revisions and changes to our itinerary if we wanted to. When the day came to fly to Thailand we were very excited Our flight was out of Miami and that flight and 2 others after were delayed. On the third flight everyone on the plane had to deplane due to a flat tire. While entering back into the airport my sister fell and fractured her pelvis, sacrum, and a lower vertebrae in her back. Our trip to Thailand was over before it started! I contacted Ivan at UME Travel and told him what had happened. I understood and did not expect that there would be any kind of refund on our trip. He told me he and his team would contact all vendors, drivers, motels, etc. to see if anything could be done regarding any kind of reimbursement to us. Due to the circumstances of my sister falling, UME Travel was able to refund us 50% of our trip! We were so grateful for that! It was unexpected and greatly appreciated! How many travel agencies in this day and age would do that? I would highly recommend Ivan and UME Travel and Ivan for their professionalism, helpfulness, and honesty!