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Customer from Latvia

Latvia

2 Reviews
2 Reads
1 Useful

2 reviews

Boderry

The watch (Boderry LANDMASTER) arrived…

The watch (Boderry LANDMASTER) arrived with dust or a piece of lint under the crystal. I contacted customer support and they asked me to provide photos and a video. The defect was clearly visible, and their support team confirmed it. We agreed that I would return the watch and that the return shipping cost, almost 15 Euro, would be refunded. However, after they received the watch back, they started sending me photos and videos of a different watch, claiming that everything was fine. They then refused to refund the return shipping cost and offered to refund only the price of the watch. Also, the expedited shipping from the official website took almost two weeks, which was longer than the delivery time stated on the website. A dishonest and untrustworthy business. Update: Boderry messaged me, and we agreed that they would refund the return shipping costs. They also offered 30% sale next order.

2026-08-15
ETOREN

Unlawful 30% restocking fee, violation of EU Directive

Very long delivery. The phone arrived with opened original packaging: no protective film or factory seals, and the inner box with manuals was already opened. This raises serious security concerns, as it is impossible to know whether the phone was previously used or if malicious software was installed. When I attempted to return the item, the seller demanded an unlawful 30% restocking fee, in violation of EU Directive 2011/83/EU (right of withdrawal). Because of this fee, returning the product was not possible. The seller deliberately delayed communication, seemingly to let the 14-day EU withdrawal period expire.

2026-01-28VerifiedHelpful 1