I ordered a printer bundle, with free filament, which they never supplied.
I ordered a printer bundle, and didn't get the free filament as offered. When I bought the printer it was with a free filament, and then I could add to that BL touch for extra cost. When I received the item, no filament was there. They then argued that the extra I chose and paid extra for was instead of the free filament, even though the order still showed free filament. They didn't honour it even when I showed them what it said on the order, only to my astonishment said they corrected the misleading information on their site. But they didn't see fit to correct my situation, where I in good faith was deceived by their misleading site. Their reaction to me, was sorry for the inconvenience (present was given and cannot be used until we order filament) and that I was mislead. If when they are so obviously wrong they cannot correct it, I don't hold my breath for any grey areas. Had it not been a present I cannot take back, I would return it and try my luck elsewhere.