Order mix up
I had ordered a Joules jacket (because the store didn't stock the colour I wanted) and I requested to have it delivered to my local Next store. I didn't receive any notification that my order had arrived so I phoned Joules the following day and spoke to a lady called Jody and she found out that there had been a typo when the order was placed in store. She was very helpful and assured me that it had been delivered to my local store and was ready to be collected.