You can't reach out to them
You can't reach out to them. They have a WhatsApp account, but it's just automated responses. I made an enquiry via email too, sent the photos, and wanted to get some information. Someone replied, but I don't think she understood what I wanted. It sounded like a template reply. It's been 24 hrs, just one email response and it was useless. How are you going to resolve your problems with a customer service like that? I'm sure they will contact me and try to do their best after seeing my one star review, but they should make a good customer service standard. Not after bad reviews.