The automatic renewal process that needed help failed
The automatic renewal process failed, due to my failing to update my credit card details. I tried to remedy this through the websites, but as an older person, got lost and bogged down on how to do it. But on the point of giving up, I tried the phone contact, and after some button pushing finally got through to an actual human, who understood my problem, and while still on the line, was able to update my details, and renew my subscription. Two lessons here, keep your details up to date, and for National Geographic, in spite of technology, please make sure there is always a helpful phone contact. I and my family have been subscribers for about 80 years, and no plan of changing that. Thanks to the helpful person who got that sorted for me. David Laughlin, Christchurch, New Zealand