good customer service and quite…
good customer service and quite flexible (for example when moving)
About National Geographic Magazine
Data updated- Website
- www.nationalgeographic.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 100% (23/23)
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About this business
National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
Written by the business, not verified by us.Is National Geographic Magazine legit?
National Geographic Magazine (www.nationalgeographic.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the fascinating content and stunning photography of the magazine, finding each monthly edition both highly educational and thoroughly worthwhile for readers of all ages. People also deeply appreciate the remarkably helpful and prompt support team when managing their active subscriptions or seamlessly updating important account details. Some reviewers were not happy with occasional delivery delays, missing publications, and complications regarding special gift availability. Others explicitly mentioned experiencing persistent difficulties when trying to contact support representatives or facing frustrating wait times while attempting to resolve subscription problems.
Auto-generated from all reviews of this business. For reference only.What people say
The magazine is definitively worth it
The magazine is definitively worth it, but there have been some problems regarding missing issues. Nevertheless, the customer services has kindly and supportive staff, and the attention was great. I hope that form now on will receive the magazine without further problems
Another company bad service
Subscribed on 07/30/26 for online account. Credit card was verified by computer. Next morning an e mail stating they needed card information updated. Just in case we re entered information again. The computer again verified information correct.08/03/26 yet another e mail asking for updated card information. Called customer service and as is the modern way, foreign call handlers. Eventually got through to IOWA and was fed some BS about how they run credit cards. When i explained my knowledge of 20 plus years managing the credit card systems of two companies and that this started to smell of a scam to get multiple card numbers. I was then treated to silence and refusal to speak to a manager to resolve issue. The lady (Kristy) then hung up Multiiple attempts to ask for credit card numbers is a sign of a scamming attempt. Nat geo refusal to address this issue in one call is at best disgusting. Sadly another fine company gone down the tubes. As a postcript I do not want to hear the excuse of third party agency involvement. Business done as Nat Geo is Nat geo.
Reply from National Geographic Magazine2026-08-06
Dear Peter, We sincerely apologize for the inconvenience. At the time your order was placed, there was an issue affecting some processing of credit card payments. We’re very sorry for any worry or frustration this may have caused, especially any concern that there may have been a problem with your credit card. This issue has now been resolved. If you would still like to make a payment for your order, please call us at 1-800-647-5463, and we’ll be happy to assist you. Sincerely, National Geographic Customer Service
Amazing magazine with high-quality…
Amazing magazine with high-quality writing, photography and infographics. The whole family enjoy reading this magazine every month.
USED TO be a GREAT company
After over 30 years of subscribing to multiple National Geographic magazines - BYE BYE. I am disgusted that you have raised the price over 40% on the regular magazine since last year. It is insulting!!! I was ok with more ads, less volume in articles & I can afford this higher price no problem... BUT- you should have raised the price over a number of years- not all at once. And PS- I COULD CARE LESS ABOUT YOUR ONLINE ARTICLES & EMAILS that you now include. I guess I should not be suprised as you are now owned by the woke DISNEY Co. Thanks for the memories & good luck staying in business. I am sure many customers feel the same way as me.
Reply from National Geographic Magazine2026-07-16
Dear Sally, Thank you for sharing your feedback with us and we are very sorry to see you go. We understand your concern about recent subscription price increases, and we appreciate the opportunity to address it. At National Geographic, we work hard to keep subscription rates as affordable as possible; however, recent increases in operating expenses including printing, postage, and materials have made it necessary to adjust our subscription rates so we can continue delivering the high-quality journalism, stunning photography, and digital experience our subscribers expect. We value your feedback and understand that price changes can be frustrating. We hope the value you receive from National Geographic’s award-winning storytelling and trusted reporting continues to make your subscription worthwhile. Thank you for your longtime support of National Geographic and we hope you choose to subscribe again soon with us. Sincerely, National Geographic Customer Services
2 months in no magazines
Subscribed in June to the Traveller edition - apparently won't get a magazine til August. I apparently just missed the cut off point for getting a June edition when I signed up on the 5th. I was looking forward to my July edition and emailed today (the 10th) to ask when it would come. I was told that I'd now missed the boat again and won't get a magazine til August now. There was no explanation as to what happened or if my magazine was even dispatched and zero resolution beyond continuing to wait. It feels scammy as though they're hoping people will just forget they've signed up or not want to keep chasing and I definitely won't be renewing or recommending.
Reply from National Geographic Magazine2026-07-14
Dear Tash, Thank you for your feedback. We're sorry to hear you were disappointed with your experience with National Geographic Traveller (UK) magazine, which is published by APL Media under licence from National Geographic. Your subscription was purchased on 7 May 2026. As the June issue had already gone to print, your subscription began with the July/August 2026 issue. The UK records show this issue was dispatched by our mailing house and should have been delivered from around 5 June. When you contacted us on 10 July to report that your copies had not arrived, we investigated the matter. Unfortunately, by that point the issue was out of stock, so we were unable to send a replacement copy. To ensure you did not miss out, we extended your subscription at no extra cost to include an additional issue. We're sorry we weren't able to provide the replacement you were hoping for, but we did our best to resolve the situation once it was brought to our attention. We will be in touch to see how we can resolve this for you.
NATGEO is Still a milestone among my…
NATGEO is Still a milestone among my readings I Could make evident the increase in representing your journalists Who writes the articles And/or photographer And in general persons instead of places or objects maybe for better economical gestion of expenses
Very quick resolution
Was subscribing as a gift for a friend
Was subscribing as a gift for a friend. I thought it odd at the time that I had signalled this but couldn’t see an option to enter a separate mailing address. Could be my mistake. Anyway, I contacted customer service to resolve which was a straightforward process. Thank you.
Excellent Customer Support
I'm moving from Belgium to France, tried to change the shipping address and discovered that online it's not possible to edit the country. I sent an email to customer support with the old and new address and they immediately changed it. And sent a very nice email to confirm that.
Very profesional
John was very helpful and respectful in…
John was very helpful and respectful in our email exchanges. Really good customer support. Thanks!
Customer service always attentive and…
Customer service always attentive and efficient understand the customer's true needs and acts to resolve all issues promptly
Received quick human help via email!
I have been a subscriber of the UK NGM edition for over 10 years and have always loved the content. Recently I moved abroad and received quick and efficient help in changing my same subscription (UK edition) to my new address abroad.
Renewal of subscription query
They answered my question about my subscription renewal in 24 hours. Thanks
Customer service is excellent
Customer service is excellent. Any time I have had any issues or questions I have gotten a swift reply.
Hard to change the e-mail address of the international account
With an international account it is hard to change the e-mail address. Within the web account administration it is not possible to change the e-mail address. I needed two e-mails to the support to suceed to find the proper way. a new account is therefore necessary! The process ist according to this: 1. Go to ngm external administration hompage 2. Click Create an Account Now 3. Enter your new email 4. Click to receive a verification code by email to activate your account. 5. Enter the verification code and then proceed to set up a password 6. Later You may need to add the subscription from the old account too.
Reply from National Geographic Magazine2026-05-11
Dear Ricky, Thank you for your feedback! You are correct that when logging into our customer care website https://ngmintlservice.nationalgeographic.com/solo you will need to sign in with the email address associated with your subscription account. After the account is activated and the email address is verified, you can sign in and view the customer numbers linked to that email address. If you need to change an email address associated with your account, at this time you'll need to contact the Customer Service team by phone or email for assistance. Sincerely, National Geographic Customer Service
Subscriprion stopped, but recovered with good support
Contents: Very good, educational and worthwhile to read. Subscription: Suddenly stopped without any reason. They say life confirmation letter was sent to me, but it did not alive. There is no backup system to that kind of failure. Support: Very good. The recovery from above incident was treated quickly. Responses were professional.
Reply from National Geographic Magazine2026-04-30
Dear Tak, Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
Lifetime subscription hiccups...
I have a lifetime subscription. Suddenly the magazines stopped coming. I inquired with the customer service and was told that they are sorry that the 'still alive?'-confirmation letter got lost. The result - I lost six months of magazines until now and (as of April 2026) I was told that the magazines will continue to be sent from July 2026 onwards. So the published saved 10 months of magazines just by claiming that a letter (that maybe never existed) was lost somewhere. I observe the development of the magazine and its commercial affiliations for many years now. And one thing is sure - with a main focus on extracting money no value is being created for anyone. Sad!
Reply from National Geographic Magazine2026-04-28
Dear Mark, Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
Disappointed
Hello, the Mail you mention I did. never receive. Wy do I have to wait until July to get the next Magazine. In this case I miss almost 1 Year. Best regards Hanspeter Bohli
Reply from National Geographic Magazine2026-04-30
Dear Hanspeter, Please note that a letter was mailed to all Lifetime subscribers in September 2025 to confirm if subscribers would still wish to continue receiving the magazine delivery. Upon verification and confirmation of the Original Subscription Recipient, we updated the account and continued subscription service. If we did not receive confirmation within given time period, the subscription was cancelled. We are sorry to hear that you did not receive or recall seeing the letter that was sent. It has always been our intent to honor existing lifetime memberships. Accordingly, we stated in the letter, we are happy to reinstate your subscription service once confirmation has been provided even after the given time period. Should you have any questions or need further assistance, please don’t hesitate to contact us at [email protected]. Your loyalty to National Geographic is appreciated! Sincerely, National Geographic Customer Service
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