issue solved
I received a response within two days after my inquiry. Issue was solved and explained very well.
About National Geographic Magazine
Data updated- Website
- www.nationalgeographic.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 100% (23/23)
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About this business
National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
Written by the business, not verified by us.Is National Geographic Magazine legit?
National Geographic Magazine (www.nationalgeographic.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the fascinating content and stunning photography of the magazine, finding each monthly edition both highly educational and thoroughly worthwhile for readers of all ages. People also deeply appreciate the remarkably helpful and prompt support team when managing their active subscriptions or seamlessly updating important account details. Some reviewers were not happy with occasional delivery delays, missing publications, and complications regarding special gift availability. Others explicitly mentioned experiencing persistent difficulties when trying to contact support representatives or facing frustrating wait times while attempting to resolve subscription problems.
Auto-generated from all reviews of this business. For reference only.What people say
timely and fair
clear and to the point communication high resolve no fuss
Timely delivery and interesting content.
Unlike in previous years, in 2025 I received all issues of the NatGeo magazine at the planned time. The topics were very interesting, as well as the photographs. I also frequently used the archive option, and it works without any problems. I will definitely subscribe to this magazine in the future as well.
Automatic renewal failed due to my credit card changing
My automatic renewal failed due to my changing my credit card. I worked with the team to update my credit card details and renew my subscription. I'm glad I got it renewed because I LOVE the National Geographic subscription.
I’m very happy!
I’m very happy! I purchased the Little Kids edition for my grandson at 3.5 years old.. he loves it and brought every issue to daycare/ kindergarten to show the other kids. Now he is 5.5 and I wanted to switch to Kids edition mid-year. It took one quick email and within 2 days I received a response that it had been switched! I expected it would take longer or at least a couple of phone calls. I am so happy and know my grandson will continue to love this magazine. Thank you! Shelleu
Unhelpful customer care and bad website glitches
I asked for help regarding payment (direct debit had failed), asked for an alternative payment option, could not change this via the website and the person who was supposed to help told me to do the things that I had already tried. Very unhelpful
Reply from National Geographic Magazine2026-01-27
Dear Adrita, We are very sorry to hear you are having trouble updating your direct debit payment. Please reach out to us at [email protected] or by phone at 0345 045 0355 and we would be happy to assist you in renewing your subscription with us. Thank you for subscribing to National Geographic! Sincerely, National Geographic Customer Service
The automatic renewal process that needed help failed
The automatic renewal process failed, due to my failing to update my credit card details. I tried to remedy this through the websites, but as an older person, got lost and bogged down on how to do it. But on the point of giving up, I tried the phone contact, and after some button pushing finally got through to an actual human, who understood my problem, and while still on the line, was able to update my details, and renew my subscription. Two lessons here, keep your details up to date, and for National Geographic, in spite of technology, please make sure there is always a helpful phone contact. I and my family have been subscribers for about 80 years, and no plan of changing that. Thanks to the helpful person who got that sorted for me. David Laughlin, Christchurch, New Zealand
Request actioned almost immediately
I had a simple request to change my email address (not possible online). This was done almost immediately - excellent service. I have subscribed for decades and never had any issues. I also have a huge archive!
A very positive and helpful response…
A very positive and helpful response from the NG team when I needed help changing some complex details of my subscription...thank you!
Impossible to cancel subscription
It is impossible to cancel a subscription to NG online. The website gives no such information and sends me around to ngmintl in the uk, which claims they are not the ones to contact and send me back to NG customer service again, which tells the same story, so we go round and round getting nowhere. This has all the hallmarks of a fraudulent company. Then after two days ngmintl suddently doesd cancel my subscription ok. Why be so user-unfriendly and mess people around like this?
Reply from National Geographic Magazine2026-01-09
Dear Curt, We are sorry to hear about the trouble you have experienced in canceling your National Geographic subscription. Please note, that the customer service team has experienced longer-than-usual response times during the holiday period. To cancel a subscription online, you must visit www.ngmservice.com and click on the link for International Subscribers in order to login to manage your subscription details and to cancel a subscription. If we can be of further assistance, please reach out to us at: [email protected] or you can find phone contact information for your area: www.natgeo.com/contact/international
Notifications
I had an issue with delivery after moving to a new country. Delivery worked initially, but then I stopped receiving issues. The problem was that my account had been deactivated, and I was not notified that it was deactivated. Once I contacted Janien at customer service it was reactivated efficiently. I now have access again to the online articles and archives. I'm hoping there are no longer issues with the postal system and I get my issues in the post. I really wish NG would create a digital magazine that allows me to receive issues digitally. I do love the print issues, but the postage and the piles of magazines I have lying around don't seem like a very sustainable solution in today's environment.
Contrary to the AI summary regarding…
Contrary to the AI summary regarding address changes, I was very happy with the quick and efficient response following an email from me with the details of current and future address and dates.
Great Magazine
I really enjoy the National Geographic magazine - it’s very informative and the photos are amazing.
The ansewer was quick and gentleAddress Change
The ansewer was quick and gentle. Thank you
Excellent Service
I had mistakenly subscribed to the wrong publication; response via email was prompt, courteous, and efficient. Extremely satisfied.
Disappointed by costumer service
I have made a subscription for the magasine and the online content. My subscription (based on the official website) includes a single special edition copy, which unfortunately has to be ordered via phone, because I don´t live in the US or Canada but in Europe. I called the number, they gave me an email to request the copy. I sent an email and they replied that I have to call the same number I have called before. During the last communication via email, they informed me that the single copy is not included and i have to pay if I want to order it, even though it says otherwise on my subscription. Last but not least, I haven´t yet received my december copy and I have no information whatsoever, as I don´t get clear responses from the costumer service via email for over a month. I am extremely disappointed, considering the fact that I was looking forward to receiving my first copies and becoming an active part of the national geographic community. It´s such a pity for a company so big to treat costumers like this!
Reply from National Geographic Magazine2025-12-15
Dear Eleni, Unfortunately, the limited time offer for the free Nat Geo Special issue is only applicable in U.S. & Canada at this time. We are sorry to hear you have not received the December issue of Nat Geo Magazine yet as it should be delivered in homes in your area by now. Please contact us at [email protected] if you still have not received your December issue and we are happy to assist you. Sincerely, National Geographic Customer Service
Wonderful Customer Service
I had a problem accessing my account. The wonderful people at your Customer Service, specifically Janien, helped solve the problem in no time and also gave me a lot of helpful information. Thank you very much
I subscribed to National Geographic for…
I subscribed to National Geographic for another 2 years on Nov 19, 2025. Since I was not exactly sure when it would expire I asked NG. They confirmed today that it would expire April 2028, which is what I thought. I am glad it was confirmed and that I got my answer within a short time. Rolf Scheidegger, Switzerland
The magazine is so full of interesting…
The magazine is so full of interesting and useful info! And the customer service is awesome too
A quick response and resolution to my…
A quick response and resolution to my subscription query.
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