About National Geographic Magazine
Data updated- Website
- www.nationalgeographic.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 83 reviews
- Replies to negative
- 100% (23/23)
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About this business
National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
Written by the business, not verified by us.Is National Geographic Magazine legit?
National Geographic Magazine (www.nationalgeographic.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers frequently praise the fascinating content and stunning photography of the magazine, finding each monthly edition both highly educational and thoroughly worthwhile for readers of all ages. People also deeply appreciate the remarkably helpful and prompt support team when managing their active subscriptions or seamlessly updating important account details. Some reviewers were not happy with occasional delivery delays, missing publications, and complications regarding special gift availability. Others explicitly mentioned experiencing persistent difficulties when trying to contact support representatives or facing frustrating wait times while attempting to resolve subscription problems.
Auto-generated from all reviews of this business. For reference only.What people say
Restored subscription
I thought I have lost my subscription, however I received a letter in the mail, explaining the reason why they stop sending the magazine , in a fee clicks I was able to restore it
Wonderful customer service
National Geographic has very good customer service, a rarity these days. We receive the magazine by subscription. We have always had replied to emails and the question has always been processed in a positive way. Keep up your wonderful customer service. Not many companies have in this day and age.
Quality of international customer service
I found customer service always available, kind and helpful. We have been subscribers from Italy for over six decades and have made several gift subscriptions over the years.
Don’t subscribe because you won’t get anything
Last Update 27/10 So I’ve waited as asked by NG and can confirm that my October issue has definitely not arrived. I wish to cancel my subscription and get a refund. Have many times reported to customer service without no response. Paid for a year subscription and still haven’t got my issue. At this point I am definitely looking for a refund or maybe is NM just a scam? I subscribed on 13/08 and still haven’t got my first issue which was promised to arrive now in October. Order reference 28525767 Kelly Garbini
Reply from National Geographic Magazine2025-10-15
Dear Kelly, In reviewing your account, our customer service team has been in touch with you by email regarding your subscription. Please note that new subscriptions typically take 4-8 weeks for the first issue to arrive. Your subscription begins with the October issue, which should be delivered to your home shortly. Thank you for your patience. We are confident you'll start receiving your issues soon and we hope you enjoy your subscription! Sincerely, National Geographic Customer Service
I only subscribed the digital edition…
I only subscribed the digital edition which is great value, specially having in mind that it also grants access to the whole archive of NGM. Re. support I only have one complaint: every time I renew my subscription it takes 1 to 2 days until it is processed, meaning I loose access meanwhile. That's not an issue but I guess it would be so easy to include a warning on the subscription process and/or the confirmation e-mail I'm sent. And this mostly happens because I am supposed to receive a reminder e-mail a couple of months before expiration. Which I didn't get.
Reply from National Geographic Magazine2025-10-07
Thank you Virgilio for your review! We will look into the renewal process you reported related to losing digital access for a short period, as that is not expected to occur. Thanks so much for your feedback on this! Sincerely, National Geographic Customer Service
Very happy with the Customer support…
Very happy with the Customer support I've received, never had a "real" problem. The address change process is a little bit convoluted, especially for International subscribers, but once you've gotten through it you shouldn't have any further issues. Very happy with the content of the magazine, the Society reports on topical subjects that affect society globally in socioeconomic, cultural, and geographic ways. As well as ecological impact of humanity and how nature adapts.
How to ruin an icon
purchased an online subscription. was billed $69, then $73. waited a few days thinking one charge would go away. Finally got a customer service rep in India or Philippines who could only say "I'm sorry" or "I do apologize" with every response. Words like "the system", "automatic", and "I am "just a service representative" strung together as only a non-native English speaker could do. Many organizations have excellent international customer service departments, but apparently no one at National Geographic possesses the critical thinking skills to evaluate their service.
Reply from National Geographic Magazine2025-10-03
Hi Larry, We apologize for any confusion. Please be assured that you have not been charged twice. The first charge is simply a pending charge that verifies that the card is valid, and funds are available. Once we process the transaction, the pending authorization is replaced by the settlement charge which is the finalized amount that appears on your statement. It's important to note that pending authorizations aren't extra charges, and they automatically drop off within days and only the finalized transaction will remain. If you believe you were incorrectly charged twice, please contact customer service by calling 1-800-647-5463. Sincerely, National Geographic Customer Service
I am a subscriber for 26 years and had…
I am a subscriber for 26 years and had two requests during this time resp. changing my address which both were done in less than an hour. I am more than pleased with the handle of my requests and for sure am still an enthusiastic reader of the National Geographic Magazine.
Thank You NG! NG officials ensured that the…
NG officials ensured that the communication and payment processing went very well. They are awesome. Especially, the two personnel who communicated with me. National Geographic is awesome!
NGM member since 1981
Quick subscription renewal, immaculate so far mail delivery, majority of articles fall in the interesting category albeit more space and JWST information would be appreciated
A brilliant resolution about my…
A brilliant resolution about my subscription renewal date of Nov next year . A pity I missed a number of issues of the magazine I ca n live with that .i became at subscriber when I was 15 having had a Sunday school teacher enthuse me as he gave us in his class a window on another world outside our small East Yorkshire village but still going strong- ish at 83
Amazing
Amazing! Totally worth it.
Quality and variety
Quality and variety I enjoy the diversity and quality of the articles. Please refer to my email about sending me the issues not received: October 2024 until May 2025
Great articles about the world we live in.
Since I received a life membership, National Geographic magazines have been part of my life. I always look forward receiving the magazine. It keeps me up to date about relevant issues the world is debating and experiencing, like the article on viruses during the Covid pariod.The pictures are wonderul and I admire the explorers, their dedication, and discoveries.
Learning english and cultures
For somebody who wants or needs english as a second language a subscription to the magazine is the best way to start becoming familiar with it I have been reading it , etarting with the pictures botton line and it has helped me a lot during many years And it also helps a lot with the knowledge of other cultures
quick efficient solution to my problem…
quick efficient solution to my problem concerning my lifetime membership to this amazing publication
Arrives just a little late...but still timeless content.
Arrives just a little late. But the issues are timeless. Subscribing was the best thing I ever did. Thanks.
I keep receiving my subscription late
I keep receiving my subscription late. This time I received the July and August magazines in early September!!! Therefore, I contacted the Customer Service Department which is always eager to help and prompt in it's response. You feel taken care of and that all I ask of such department. Thank you!
Original articles
Original articles, written and presented professionally, without any hidden agendas...
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