National Geographic magazine is the global leader in empowering people to navigate the world, providing authoritative, unbiased content that addresses today's complex issues, while uncovering the wonders of our time.
Written by the business, not verified by us.National Geographic Magazine (www.nationalgeographic.com) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 73% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-09-02.
Most reviewers were somewhat happy with their experience overall. Consumers frequently praise the fascinating content and stunning photography of the magazine, finding each monthly edition both highly educational and thoroughly worthwhile for readers of all ages. People also deeply appreciate the remarkably helpful and prompt support team when managing their active subscriptions or seamlessly updating important account details. Some reviewers were not happy with occasional delivery delays, missing publications, and complications regarding special gift availability. Others explicitly mentioned experiencing persistent difficulties when trying to contact support representatives or facing frustrating wait times while attempting to resolve subscription problems.
Auto-generated from all reviews of this business. For reference only.Nothing like having attentive people listen and understand your predicament. Rexel at Nat Geo was really that and was a testament to how customer service people should act. He resolved my issue in one phone call and you know when you hang up and have that wow feeling - it happened
As a lifetime subscription holder, National Geographic reach out occasionally to check I'm still alive! I overlooked the last letter but got a speedy response when I emailed and immediate verification that the subscription would continue. Excellent customer service. In over 50 years they've reliably delivered every issue.
I enjoyed reading passionately the NGM since I was a teenager in the fifties. When I moved in the late sixties for my university graduation, I took a subsciption and still enjoy discovering and reading this magnificent magazine. I visited many times the NG premises in Washington DC, bought maps (including the flabergasting wall edition of the world map…) and when I read some of those surprising negative comments, honestly, my jaw hit the floor. Who in their right mind would want to cancel their subscription? With all the junk floating around out there, we should be throwing confetti for having a magazine actually worth reading! In the past 65 years, I think I’ve moved house more times than a hermit crab, but not once did I ever miss an issue—these things follow me better than my own shadow. As for delivery complaints? I find them more mysterious than a cat in a cardboard box. Honestly, to the marvelous team behind my favorite magazine: hats off and jazz hands for a job spectacularly done. I’m already counting down the days to the next issue—bring it on! Christian - Switzerland
All the right questions were asked and the issue promptly solved after I provided the requested information.
I read the summary of comments and was astonished by some remarks. Who the hell would want to cancel subscription ? With all the garbage that is floating around, we may be happy to have a magazine that is worth reading. Over the past 30 years we have probably moved about 5 times. Never did I miss one single magazine. Again, complaints about delivery are mystifying to me. I can only thank the great group behind my preferred magazine for the outstanding job well done. I'm already looking forward to the next issue !!!
My father gave me a Lifetime Subscription of National Geographic and I cannot feel more satisfied with it, with the magazine and with its customer service. Thanks National Geographic!
It"s not only this time , it is for more than a year that I'm not receiving my magazine . After many e-mails and many sorrys from the assistants who answered ( almost each time a different person , or maybe some robot )nothing happened. The last answer from Janien (?) told me that I have 2 options : 1 . to renew my subscription ( because the last one expired , and they can"t search further why I have these delivery problems , if I haven"t a valid subscription 2. accept a refund of 59 euros I choosed the first and I renewed for another 2 years. So , like nothing had happened I 'll have to wait now , not for my issues of the magazine never received ( 14 months ) , but to see if the problem will continue with my new subscription. I've always had the same address and now , of course , the same . So what I'll have to do in the event that my magazine will continue to NOT arrive ? And what with the issues I've paid for and never received ?
We sincerely apologize for the frustration you've experienced with your magazine delivery. One of our customer service team members will be reaching out to you with further details on what we will do to address the missed issues and future delivery to ensure all future issues are successfully received at your address. We greatly appreciate your loyalty and patience, and we're committed to making this right. If you have any further concerns or questions, please reach us at: [email protected] so we can assist you.
Disappointed that a company that has been loved and deemed trustworthy for so many years would do the gross thing of 'renewing' my subscription without my consent two months before it was set end. I luckily was able to borrow money to put in my account before the payment went through, but the considerable cost once converted to CAD ($80) would have made my account bounce and really messed me up. I'm giving them two stars instead of one because they do have great customer service agents to help with the refund at least. But this shouldn't be happening in the first place.
Thank you for your feedback regarding your automatically renewing subscription. Please note that the early renewal is to ensure continuous access without breaks or interruptions in service. We make sure to send you notice via email prior to your automatic renewal so that you are aware of the charge date and amount. We hope you continue your subscription and keep exploring with us! Sincerely, National Geographic Customer Service
Initial subscription period was filled with missed issues. It took a considerable amount of to and fro with customer care to finally get that all sorted out and I received the final 6 issues on time of my 1 year subscription. I also received missed issues. Since i think the bottlenecks in delivery have been sorted out, I renewed my subscription for a further 2 years. Hope that goes smoothly too. Customer care have been patient, prompt and helpful. I appreciate that. Keep exploring.
i have had a subscription now since january. The whole process of having to link into a disney plus account should have sent alarm bells. however i did want to read the articles - i had previoulsy had a subscription a few years back. This time however complex password resets/linking accounts/ no easy access to magazine has left me frustrated and dissapointed. Now i cant access an account so i can cancel. it all feels dodgy and money scamming to me. i have contacted a few "email addresses" however to date still have not managed to cancel.
Dear Teresa, We are sorry to hear you have been experiencing issues accessing your digital subscription. Please make sure you are using the correct MyDisney account email address and password associated with your subscription. You must have a registered MyDisney account for digital access on nationalgeographic.com. Please email us at: [email protected] for assistance with accessing your National Geographic account. Sincerely, National Geographic Customer Services
Subscribing was very fluent. I made a mistake using the wrong (work)email adres during subscription. It was corrected through one simple email with the customer service adres mentioned in the confirmation email.
I have a digital subscription to National Geographic which I love, However they took funds from my account a full 2 months in advance of the expiration date. This is outrageous. There is no reasonable way to charge someone so far in advance.
Dear Sharon, Thank you for your feedback regarding your digital subscription and we are glad to hear that you love reading National Geographic! Please note that the early renewal is to ensure continuous access without breaks or interruptions. We make sure to send you notice via email prior to your renewal so that you are aware of the charge date and amount. We hope you continue your subscription and keep exploring with us! Sincerely, National Geographic Customer Service
I just called the number 44 (0) 345 045 0355 listed on the National Geographic Traveller webpage under help section. Aldwin answered and let me explain my subscription issue (I missed a delivery and got a Royal Mail card asking to reschedule, but since the service is handled via Whistl, there was no tracking number on the note. I called customer service because I need a tracking number to reschedule or even understand where my delivery is). After explaining everything, Aldwin told me it was the wrong number and that I should call 01858 438787, the dedicated number for the Traveller magazine. So I called… and who answered? Aldwin again!!! BUT he acted like we’d never spoken ... even though we’d just spoken minutes earlier! He was clearly a real person, not an AI. Now, setting aside the fact that they can’t provide a tracking number (so your item is essentially out there and you’re left completely stuck), my point is: How is it possible to have someone so disengaged working in customer service? Someone so... mentally checked out (to put it in a nice way)?
Dear Elisa, Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and confusion you experienced. While National Geographic Traveller and National Geographic are part of the same brand, we do operate separate customer service lines for each magazine to ensure the most efficient assistance. That said, you should absolutely have received support regardless of which line you initially called, and we’re sorry that this wasn’t your experience. Our customer service team will be in touch with you shortly about the tracking of your free gift that was included with your subscription. Thank you again for your feedback. Sincerely, National Geographic Customer Services
Customer service responded to my request quickly and resolved my issue. They were polite and professional.
They cannot find my account yet my credit card continues to be charged for an annual subscription. My subscription was set to auto renewal but I cannot change this since nobody can access my account. Whether I call, try to log in online or send an email I get the same error that my account cannot be found. I was told to wait till I got the next issue as the correct account number would be on the mailing label. Well the mailing label came and it has the same account number that I sent them. I don't understand how nobody can find my account yet I am still getting the magazine and getting charged. Their subscription service is so suspicious. I might have to go to extreme lengths like freezing my card or reporting it lost so that I won't get charged again. Sorry Nat Geo but I can't support their shady subscription practices.
Dear CS, We sincerely apologize our customer services team was initially unable to locate your account. We were able to locate your account with the information provided and have gone ahead and processed a full refund for your recent renewal and one of our customer service representatives will be sending you an email with confirmation of those details. If you need anything further, please respond to their email once you have received it and they will be happy to assist you. Sincerely, National Geographic Customer Services
Trying to cancel after a years subscription. Magazine is great. Trying to cancel is like sitting an exam with GCHQ. I’ve been asked to verify for over half an hour. Tried setting up an account and to cancel and I can because I already have one. When I tried to get a reminder code to sign in to access no code is sent (repeatedly). Honestly at this point just feels like a con to keep getting your money. Will anyone ever get back to me? Who knows? Is there someone working for the magazine having a laugh at making people jump through hundreds of hoops? its awful. wish id never signed up.
Dear Elizabeth, We are sorry to hear you are having trouble logging into our customer care site at: https://ngmintlservice.nationalgeographic.com. We would love to understand your issue better in order to troubleshoot further. If you are not receiving a verification code, this means there is no account registered under the email address provided and you will need to create an account. In the meantime, we would be happy to assist you with canceling your subscription if you could reach out to us with your account information including account number, name, and address to [email protected] or call us at 0345 045 0355. Sincerely, National Geographic Customer Service
Purchased a subscription and was disappointed to find out the canadian Magazine only tells one after purchasing it that it is on USD currency. When I went to cancel my subscription they charged me again, then refunded a smaller amount even though I cancelled it within a few hours of purchasing it. Still awaiting canceling the second charge that they performed a day after my first purchase.
Dear Bronwen, We're sorry to hear about the frustration you've experienced and will take your valuable input to make our pricing information clearer upfront when subscribing from Canada. Regarding the billing issue including duplicate charge and different refund amount, we would like to review your account and ensure the charges are appropriately refunded. If you haven't already, we encourage you to reach out to our customer services team at [email protected] or call us at 1-800-647-5463 with your account number so we can resolve this for you as quickly as possible. Sincerely, National Geographic Customer Service
Had some payment related issues which was patiently looked into by the associate Janien. Subscription successfully availed at last. The support team is very cordial and helpful.
I get the magazine in Italy and needed to change my mailing address. It was easier than I expected. I just sent not to the address on the magazine cover and they did it for me and let me know via email. They also sent the web link where I can do it on my own in future.
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