Getting worried after reading much negative reviews..
I came upon this site back in 2013 and was quite shocked by the low prices. Browsed through reviews and thought "nah.. maybe next time." 4 yrs later which is now I needed a new pair of prescription glasses. Enquired about designs that I'm interested and finally ordered an Oakley on 15 Mar. My eyes got indecisive as I saw another design which I preferred more. Customer service was good as I was told I could still change my order. Finalised on the model on 18 Mar and went for the so-called FREE eye test which u had to pay the optician $20 first then they will give u a code to deduct that from the price of the glasses. Before also these I was given a promo code for my birthday to get a 12% off. Who doesn't want discounts? I put that code in and paid for my item, and then I made a change of model blah blah blah.. I chat with the staff online and asked how do I get my $20 back. She told me I could provide the code and it will be refunded after the shipment back to my original mode of payment. As I was communicating with another staff through email, I brought up the reimbursement of the $20. She told me I COULDN'T GET ANYMORE DISCOUNTS BECAUSE I ALREADY HAD MY BIRTHDAY DISCOUNT. What discount is that $20?? Isn't the eye test FREE?? So all the promotions that I received from you I can't apply during checkout if I want to get back the eye test $20 fee when you claim that is free?? The lady in the email told me I could keep that for my next purchase. Ridiculous! After reading so many negative reviews u think I would want to risk another few hundreds bucks and waste my weeks on waiting for ur glasses? Though I have not received my glasses because I have just ordered them but after reading much bad news about shipment and stockings and quality of product, I'm getting very worried that I might only get to receive it on my next birthday.. P.s. I still wish to have my $20 back since u said it's FREE.