Pleas make me to trust your company.
I commend you more than anything for providing me with this opportunity to provide feedback. However, there is something that puzzles me, so I would like to provide feedback as well as an inquiry. From what I saw on the screen before making payment, I remember that it said that cancellation was possible without conditions up to 24 hours in advance. However, after making the payment, it says that if I cancel even 24 hours in advance, I will have to pay a 20% penalty. If this is the case, how can I trust your company and repeat orders in the future? I hope you reply.