Printer was twice non-functional on delivery and terrible customer service.
I bought a K2 Plus from Creality two weeks ago. When I first powered it up it didn't even make it through the startup process before halting with an error. The QR code it displays on the printer error message takes you to a page that is entirely in Chinese with no links to an English language version. After two hours I managed to get it to the point where it would start printing. Unfortunately the very first print failed half way through with a different error. After spending more time I got it going again only to find the next print failing with yet another different error. At this point it was clear that there was something very wrong with the printer so contacted Creality to arrange for a return and replacement or refund. After two and a half hours on their “Chat” (they were very unhelpful for the first two hours) they finally agreed to do so. The matter seems resolved until I received an email saying that they were not going to honour their promise to return and replace the machine and instead expected me to repair the machine myself. Since then they have confirmed that it was likely damaged during shipping but have now repeatedly refused to honour their own return policy, despite the fact that the website clearly states a “14 day return and refund”, a period I contacted them within. All this from a company that claims the machine is a “next-level professional 3D printer”. It is anything but and their customer service is dreadful. Almost as bad as their printers. I have three three Prusa printers and an Ultimaker that have all operated perfectly from the first day I received them. The Creality K2 and the Creality company are clearly very poor in comparison. UPDATE: Even a zero star review would be generous. Creality are still refusing to accept a return on the first faulty printer even though they had previously agreed to in writing. Now the replacement K2 I've bought arrived damaged and has failed even to start up. Terrible printers and even worse customer service. Avoid at all costs.