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Hamish

英国

1 Reviews
6 Reads
2 Useful

1 review

Microsoft

Don't buy Microsoft hardware.

Atrocious experience from start to finish. Supposedly a £2400 laptop. Hardware failure within 7 months. Non-existant support. Had to send it away for over a week for it to be replaced by a refurb(!). No details on issues provided. Charger now doesn't work. Passed from pillar to post online without any useful assistance. I've wasted more time chasing this than is fair or reasonable. If you can't provide automated flows for resolving issues- with safety nets where they don't work- then don't. It's an immensely frustrating customer experience, especially for such a high-ticket product.

2026-06-04Helpful 2