Microsoft (www.microsoft.com) has a 1.2 out of 5 rating on OK.one, based on 46 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
microsoft teams is insanely bad i log in with my password it gets me through all possible security verification and in the end it makes me to change me my own password ! i change my password when i want not when someone makes me . micro soft get a clue
Your support is below criticism. It is genuinely absurd and ridiculous that half the world is forced to rely on such a broken system. How can a company as huge as Microsoft fail at something as simple as registering a credit card on its website? Payments are completely blocked, making it impossible to use your services. To make matters worse, I have reported this issue repeatedly, and your response is just sending useless automated noreply emails. Sending system auto-replies doesn't fix bugs, and it completely ignores the customer. It's embarrassing that users have to deal with a broken payment interface and non-existent human support from a multi-billion dollar tech giant. Fix the card registration bug immediately!
I wanted to warn other Mac users about my experience with Microsoft Office. I purchased a perpetual licence for Office for Mac 2019, but after briefly subscribing to Microsoft 365 and then returning to my Office 2019 licence, the experience has been extremely frustrating. Basic functionality has become unreliable, and it has been surprisingly difficult to get Office 2019 working properly again. It leaves me with the impression that Microsoft has created unnecessary friction for customers who want to continue using software they have already paid for, rather than upgrading to Microsoft 365. I'm planning to replace my MacBook Pro later this year, so I don't want to buy another Office licence in the meantime. If you're considering subscribing to Microsoft 365 while you already own a perpetual version of Office, be aware that switching back may not be as straightforward as you expect. Based on my experience, think carefully before making the change.
Crap company u try to play minecraft and then the next day they just lock your account for simply enjoying your self breaking no rules and them closing the game its company like this that i hope go bust nd the people in charge get put in debt for the rest of their lives there awful people cant stand the lot of them
Microsoft's Game Pass changes are nothing more than a money grab.In my opinion, these practices are misleading and feel like a scam. Microsoft had no problem taking my money, but when I needed a refund or even a simple subscription change, there was no help at all. It feels like a deliberate money grab at the expense of loyal customers. I expected far better from a company like Microsoft.
I cant get into my account because I had made a typo to the email for recovery and then also I dont remember the password and because of there stupid privacy or whatever it is with it only allowing 1 account to be linked to a ps account I cant use it because they keep saying we have determined you dont own the account like oh im sorry I dont remember the random name you gave me when I made the account In like 2019 or whatever
NEGATIVE STARS. If you want to be lit up with rage by being treated like shit and receiving absolutely no help, dealing with stupid AI that is unhelpful, and being on hold for long periods of time, and dropped off of calls every time you get transferred, with no email correspondence, Microsoft is for you. BIGGEST MONOPOLOY SCAM
If I could give zero I would. Absolutely furious, I'm locked out of my documents for days now on my Mac, not because I'm refusing to pay their ransom fee, I've done all of that, paid and wasted hours trying to activate, but because they obviously aren't prepared for the volume of people having to pay and create accounts or face no ability to use the documents they created on previous paid for subscriptions. They just keep posting an error message on the site saying they have issues. Then give me back my £156 or give me free access to my own documents (that I've already paid historic licences for) until you resolve your own issues. I can't work, you are costing me money and I can't get hold of a human who can actually tell me how long this nightmare will go on, and if there are any workarounds I'm missing because I'm IT literate but not an IT consultant. Please can someone from your customer service contact me.
I have been trying to purchase word and excell for my computer. I have been trying for 4 days now. After talking to someone for about two hours. She said someone will call me. They did but were unable to process my purchase. She said someone else would call me back in an hour and Ieft me waiting, never called. I tried again twice and nothing. I don't know why it is so difficult to process my order. I tried again today and after talking to Ken for about an hour and half he transferred me to a supervisor (Abby) She said she would help me and left me waiting. That is unacceptable! I can't believe it is so difficult to make a purchase through Microsoft. Your customer service needs help, they are not helpful at all. I'm planning on leaving a bad review because of the type of service I was provided. I am very dissapointed. All I wanted was to make the purchase.
Absolutely awful. I bought fc points and although my payment shows as being completed in orders they have not assisted me in away way on what to do next. I then proceeded to do a refund and no money or anything has been put back in my account
Please take care of all this antisocial scum at "the trials" at FH5 ramming all the time cause they´re jealous of a players high rank. Like this scum "fleek812" for example. Absolutely unnecessary. Or abolish "the trial" altogether.
Must anything be said?
I purchased a new Surface Laptop with an ARM Processor that is not compatible with any printers currently on the market. I have been trying without success to get assistance from Microsoft for a refund as this laptop is not fit for purpose. I will never buy another Microsoft laptop As a follow up on this review I have attempted 4 times to leave a Complaint on the Microsoft Feedback Page& each time I am told there is a "technical issue" & to re-load the page.
It is absolutely insane that the Microsoft products are now a subscription. I don’t care for updated versions. I am perfectly ok with owning one version for the next 5 years. Word and excel should not be a subscription, this isn’t Netflix. Please do better.
i've been trying to activate my Microsoft Office on my new laptop for FIVE DAYS ... i've spent HOURS on this, on my own before calling them ... i've called SIX times ... their automated system hung up on me SIX times ...
NO cusomer service. Phone Lines are computers who ask questions. If you miss one question they hang up on you. Iv'e been trying for over 4 months to cancel a Teams Essentials subscription, I'll never by MIcrosoft again in my lifetime.
They force to use windows just to install windows. ISO downloading link downloads outdated ISO (25H2 instead of 26H2). Saying that windows is better despite the forced ai tools and telemetry. Awful, 1 star, shame on y'all.
Three days ago, I bought a Microsoft Office 365 subscription. In the confirmation email, I clicked to link to activate the subscription but was told my account doesn't have permission to do so. I've trawled the online support articles, but nothing there was helpful. I've also just spent almost an hour on hold on their support line, but my call was never answered. I'm paying money for a subscription I can't access – and the support from Microsoft is non-existent. An incredibly unprofessional and deeply frustrating experience.
On Thursday morning, 23rd July 2026, I was locked out of my business 365 account as a sole global administrator. I learnt via MS forum that I was in an authentication loop that required a Microsoft’s member to manually add alternative verification other than the authentication app. I tried for three hours to talk to a human without success. As I couldn’t log into my business account, I could only chat with a human via my private subscription, I clearly described my issue and required actions - again without success. Following multiple lengthy attempts to find an alternative solution (via MS email/ MS chat/ MS call (all AI response)), I read on MS forum, that a fake trial business account would at least help me to raise a business ticket - that I did on the evening of the 24th July. I was assigned an agent, spoke to him in the morning of the 25th, passed verification and confirmed alternative means of athentication (2nd email + mobile no), and have received no communication/ response or resolution since. It s day 5, and my stress level is immense. What an appalling service for a company like Microsoft. @ customer service
Cant even play my Xbox for 4 days because they are having issues on there end which doesn't make sense because all my other friends are playing stuff. I cant even play disc games. Why am I paying almost $30 a month if I can't use my Xbox? What an expensive big paperweight.
46 reviews matching