appalling customer service
On Thursday morning, 23rd July 2026, I was locked out of my business 365 account as a sole global administrator. I learnt via MS forum that I was in an authentication loop that required a Microsoft’s member to manually add alternative verification other than the authentication app. I tried for three hours to talk to a human without success. As I couldn’t log into my business account, I could only chat with a human via my private subscription, I clearly described my issue and required actions - again without success. Following multiple lengthy attempts to find an alternative solution (via MS email/ MS chat/ MS call (all AI response)), I read on MS forum, that a fake trial business account would at least help me to raise a business ticket - that I did on the evening of the 24th July. I was assigned an agent, spoke to him in the morning of the 25th, passed verification and confirmed alternative means of athentication (2nd email + mobile no), and have received no communication/ response or resolution since. It s day 5, and my stress level is immense. What an appalling service for a company like Microsoft. @ customer service