Microsoft (www.microsoft.com) has a 1.2 out of 5 rating on OK.one, based on 46 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Support is a hellish experience, no less so for small business customers. Delays to fault finding, diagnosis and resolution from MS due to issues with the tooling the Support team have been provided with. Support team not reading updates to support tickets that they have requested. Support team not responding to updates.
Feel like you have to much freedom? Too much time spent online instead of becoming an IT professional? Introducing Windows OS; where we push updates that completely brick your operating system so YOU get to spend days fixing an issue they created!! Doesn’t that sounds fun? No more using YOUR pc how you want to, windows will step in and give you the headache you crave!!
Worst customer service ever period the end. Can't reach anyone and the automated service just says it can't help give you the website and hangs up. Go to the website and it tells you to call the customer service number. Quick to take your money but doesn't stand by their products or services.
Windows 10 clearly not being supported properly even with their supposed extended security updates Which idiot decided to every now and again pop up a small blue rectangle that just says This app can't run on this pc Contact the software publisher THEY DONT SAY WHICH APP OR WHICH SOFTWARE PUBLISHER ARE WE SUPPOSED TO BE MIND READERS!!!!!!!!
Microsoft. I'm not interested in any of your products. I just want to log into my email. However, you make signing in more difficult than the entrance exam for Mensa. Any danger of you sending the code to my mobile phone. That would be a start but it seems that simple task has fallen into the Microsoft too difficult to do basket. Absolute joke.
Atrocious experience from start to finish. Supposedly a £2400 laptop. Hardware failure within 7 months. Non-existant support. Had to send it away for over a week for it to be replaced by a refurb(!). No details on issues provided. Charger now doesn't work. Passed from pillar to post online without any useful assistance. I've wasted more time chasing this than is fair or reasonable. If you can't provide automated flows for resolving issues- with safety nets where they don't work- then don't. It's an immensely frustrating customer experience, especially for such a high-ticket product.
46 reviews matching