5 Star Service
Have had two interactions with the Customer Service Team and both have been a delight. Hollies and Ellie have been super helpful in resolving the issues I had with two separate products, a pacto mug and the latest was one of the bottles where I could hear something moving in the wall of the bottle. Emailed and received a response in a couple of days asking me for a video which I duly sent and they have sorted a replacement. Good customer service is not always celebrated but my experiences have been nothing but positive, its part of the reason I keep buying their products.