DIDIFF★★★★★
OG Customer - for life!
I have been a DIFF customer since they came out and you could only limited styles. I was obsessed with my blank and white Dime sunglasses. The glasses were well constructed with thicker materials but still light and comfy for wearing. I was impressed by the price point and the charitable nature of giving reading glasses to people in need. That was over 10 years ago, and I still have the DIME glasses and they're still as cute as ever. Since then I've probably ordered 30+ pairs of sunglasses and prescription eyeglasses through DIFF. The quality is always perfection and in the off chance there is an issue their customer service is outstanding and walks you through replacement or remedies very quickly. The sales are fantastic. So many styles and colors to choose from. I've gotten so many compliments on my unique eyeglasses - and they even stand behind their product, if your eyeglasses don't work for you, you can return within a 14 day window so there is very little risk in shopping with them directly online. Overall I've had a fantastic experience with the Diff products and customer service and I recommend it to anyone that will listen!!
2026-03-31
PAPassports and Visas.com★★★★★
Silence, no clear process, no follow up - do not use
Paid my money, filled out my personal information. Website said someone would contact me ASAP to go through application. Not only did no one ever contact me, when I attempted to call there was no answer after being on hold for 15 + minutes 3 times. I tried to take it upon myself to navigate their process with no assistance and it was near impossible as information on their website that they show as a "link" to a video or instructions, are not at all links rather just font formatted to look like a link. I did get decent assistance from Lourisha, she sited that changes in their process were making my application process a little more difficult, but then after being reassured that someone would get back to me that evening no one did, and not the day after either. I will be reporting as fraud and filling fraudulent charges on my credit card. This is a time sensitive process and information privacy sensitive and they definitely cannot be trusted with either and are not concerned about it.
Just to add to this - if you're in a situation of needing it in a rush - FIND a federal location that deals with urgent travel through the passport website. If you follow their instructions and get an appointment as soon as you know you need one, the process is very streamlined and easy and takes scammers like this out of the picture! I easily got mine with 5 days to spare!
2025-05-30Helpful 3
