Shop DIFFs fashionable hand crafted designer sunglasses with a buy one give one charity mission. DIFF Eyewear donates one pair of glasses for every pair sold.
DIFF (www.diffeyewear.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
Reviewers had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the incredibly helpful and responsive customer service team, noting that support representatives go above and beyond to resolve issues. Many consumers appreciate the attractive, comfortable designs and find the overall ordering process to be remarkably smooth and satisfying. Some reviewers were not happy with delayed shipping times, missing items from packages, or occasionally receiving entirely incorrect orders. A few other people also felt that the product quality has declined recently, mentioning fragile frames that break easily or lenses popping out.
Auto-generated from all reviews of this business. For reference only.I had to make edits to my original order (user error) and support was responsive and helpful. My RX sunglasses arrived and they were glasses rather than sunglasses. Again, support was very helpful and immediately submitted an order with my original specifications, and didn’t require me to send back the glasses. This is my second purchase from DIFF and I have been pleased with the outcome both times.
Would have liked to receive my order. The CUSTOMER SERVICE sucks. I've reached out to them 6 times over the past 10 days, and there's still been no resolution or apology. $130 down the drain. I told them my package never arrived, and they said, "Yes, it did," with a photo of a different house (same number) on a different street. The worst part is that the street name is listed in the photo, so clearly not the right address. Over the following days, I followed up in the thread 3 more times, but never got a response. So I started a new thread, and they told me the pairs I picked out were sold out. At this point, the event I wanted them for was already the next day. I've since started a new thread and requested a refund. We will see how long it takes, and if they ever give a simple "sorry for the inconvenience."
I love my frames. I accidentally sat on my Charley frames and broke a hinge within a month of receiving my glasses. I reached out to the customer service reps and, I assumed I would need to send the frames back to be replaced, but instead the customer service reps replaced my frames. There was certainly the typical bureaucratic back and forth but I really appreciated the resolution.
Absolutely unacceptable experience. I ordered the Bella frames and waited weeks for my prescription glasses. About a week after ordering, I was told the original frame selection would not work with progressive lenses. I agreed to switch to single-vision lenses so the order could move forward. After all that waiting, they still sent me the WRONG frame model. Now I am being told I have to send them back and wait for an exchange, causing even more delays. I recently received a new prescription and need these glasses to study for my nursing boards (NCLEX) next week. These are not a luxury item—they are something I need every day. The company had multiple opportunities to get this order right and failed. Waiting weeks only to receive the wrong product is incredibly frustrating, especially when the mistake was entirely on their end. Customer service apologizes, but apologies do not fix the fact that I paid for one model and received another after weeks of waiting. I still do not have the glasses I ordered and have no clear timeline for when this issue will actually be resolved. I would not order prescription eyewear from this company again.
I loved Diff at first and have been recommending them to everyone... now I really regret that. I bought two pairs, with prescription, blue light blockers, and polarization... well, one day in a hot car (not that hot, I live in OR and it's only spring, it was maybe 80 degrees) and the lenses totally melted... I reached out to their customer service and the best they could do was offer 20% off... I have cheap glasses that have withstood years of a hot car without melting... one day and they're so melted I can't see out of them... I sent photos and everything and they didn't care to help with any real resolution. I am a single mom and can't afford to just drop hundreds on new glasses... I"m so frusterated. These are my daily glasses I need to wear at work. Now I have to figure it out...
I spent $400 for photochromic glasses that failed in 13 months. No solution offered besides 20% discount for another pair. Be careful with this company as they are horrible!
What a POS company! Do not waste your money or time here! They charge for shipping and restocking. As on online retailer, there is a high risk your customers will not like their order and they charge the sh*t out of you to return the items. It’s complete bs. I will never shop with them again. Sucky company! Shop elsewhere! There are plenty of other great eyewear companies who actually value their customers!!!!
The customer service is bar none with DIFF Eyewear. I had some questions before making my purchase and their support team replied within a short period and went above and beyond to ensure I was satisfied with the service and order. I am so excited to receive my new sunglasses!!!!
I won $5,000 on their Spin to Win promotion and have screenshot proof. The company refused to honor it, their legal team accused me of fraud without providing any evidence, and then stopped responding to my follow-ups with further proof entirely. I have since filed complaints with the California Attorney General and the FTC.
Everything came smashed and destroyed. Don't trust this place, at all. If this website let me upload pics, I would. I have a bunch of my ruined merchandise. Also, one of the sunglasses arms won't open, so that was default merchandise before shipping.
This has been the only company I purchase sunglasses from for the past 5 to 6 years. But as of lately since 2025, the quality has gone down. My sunglasses typically only lasts 5 to 6 months before the screws are coming undone and the frame is separating from the lens. I’ve purchased three pairs of the black and gray Lenox style sunglasses and every single pair has only lasted me 5 to 6 months and I keep them in a case and only wear them two or three times a week. I’m tired of having to replace these glasses every couple months as that’s hundreds of dollars. Change your quality back to what it was, Diff!
They take your email address when you checkout and sell it to scammers and they sell your information. I got TONS AND TONS of spam emails the moment I gave this company my email address.
I think the customer service is great and the fact that they will fix issues. I do not think that they have the best quality glasses. Whoever is making them needs help. I ordered my first transitions and they were not transitioning (they had lines and areas where it was not working). I called and they responded and sent new one. I have the new ones and all of the film is peeling from around the edges within a 6 month period. I have a love hate relationship. I love the style but the quality is not best.
Lost my favorite shades and reached out to Diff who the sent link to buy them again! Excellent service and great product!
I have been a DIFF customer since they came out and you could only limited styles. I was obsessed with my blank and white Dime sunglasses. The glasses were well constructed with thicker materials but still light and comfy for wearing. I was impressed by the price point and the charitable nature of giving reading glasses to people in need. That was over 10 years ago, and I still have the DIME glasses and they're still as cute as ever. Since then I've probably ordered 30+ pairs of sunglasses and prescription eyeglasses through DIFF. The quality is always perfection and in the off chance there is an issue their customer service is outstanding and walks you through replacement or remedies very quickly. The sales are fantastic. So many styles and colors to choose from. I've gotten so many compliments on my unique eyeglasses - and they even stand behind their product, if your eyeglasses don't work for you, you can return within a 14 day window so there is very little risk in shopping with them directly online. Overall I've had a fantastic experience with the Diff products and customer service and I recommend it to anyone that will listen!!
I couldn't believe how adorable the sunglasses I purchased were and for such an amazing price!?! It was like hitting the jack pot, everything I wanted plus the selections are endless! I'm obsessed with my Tahoe Rose Gold Mirrored Sunglasses, the fit is exactly how I like and all honesty I almost didn't reach out to exchange my 1st pair bc I felt I'd have a bunch of excuses why I couldn't get them exchanged but Nope!! The exchange went as smooth as the ordering. Now I have the Sunglasses I truly want for an a steal plus fit is fab. Should I go on?? I mean come on... so adorable and makes me feel some sorta sexy! 💋
I have a dilemma with them my husband bought me two glasses for my birthday and one of them is crooked it and they don’t want to change them. They want me to fix it I try and they are still crooked it. I use to buy from them every summer I’m very disappointed 😔
This company has sales on, all for 3 weeks running, choka emails. My cart was buy 2 get 3 free. So I had 5 in there. $247 checkout said. Next day, WHEN I HAD SAVED THE 247, IT SAID$400!!!!!! And my heart was so set on these sunnies, I bought them. Way overpriced for non designer sunnies. And HUGE price skyrocket!!!! It over priced my each items, AND THE TOTAL. claimed free shipping, yet charged me $29 for shipping!!!!!! Very very unhappy with this company. P.s they refunded me $29au. For shipping, but the price change was dramatic ---& disgusting. Let's see how quality of the items goes..... 😞 😡😡😡 Update: they use UPS for delivery in Australia , Perth. Ups to a pic of it ay my door, then I'm CERTAIN they stole it back,,,,, $450 with of glasses. Diff had wiped its hands of the matter citing "once handed over to delivery, is not they're responsibility snugness" and can't even file a CLAIM with UPS, the online form won't allow me to press submit. Also, UPS are not resounding to phone calls, or emails. DISGUSTED. ABSOLUTELY DISGUSTED, N GUTTED N OUT OF POCKET $450!!!!!!!!!!!!!!!!!!!
Sunglasses are top quality and the customer service is Excellent.
I love my glasses. They’re perfect!
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