Absolutely unacceptable experience.
Absolutely unacceptable experience. I ordered the Bella frames and waited weeks for my prescription glasses. About a week after ordering, I was told the original frame selection would not work with progressive lenses. I agreed to switch to single-vision lenses so the order could move forward. After all that waiting, they still sent me the WRONG frame model. Now I am being told I have to send them back and wait for an exchange, causing even more delays. I recently received a new prescription and need these glasses to study for my nursing boards (NCLEX) next week. These are not a luxury item—they are something I need every day. The company had multiple opportunities to get this order right and failed. Waiting weeks only to receive the wrong product is incredibly frustrating, especially when the mistake was entirely on their end. Customer service apologizes, but apologies do not fix the fact that I paid for one model and received another after weeks of waiting. I still do not have the glasses I ordered and have no clear timeline for when this issue will actually be resolved. I would not order prescription eyewear from this company again.