The customer service team was extremely…
The customer service team was extremely attentive, patient, and responsive from start to finish. They answered all my questions quickly and made sure I felt confident about my purchase.
About DIFF
Data updated- Website
- www.diffeyewear.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 0% (0/26)
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About this business
Shop DIFFs fashionable hand crafted designer sunglasses with a buy one give one charity mission. DIFF Eyewear donates one pair of glasses for every pair sold.
Is DIFF legit?
DIFF (www.diffeyewear.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers had a great experience with this company, consistently sharing positive feedback about their purchases. Customers frequently praise the incredibly helpful and responsive customer service team, noting that support representatives go above and beyond to resolve issues. Many consumers appreciate the attractive, comfortable designs and find the overall ordering process to be remarkably smooth and satisfying. Some reviewers were not happy with delayed shipping times, missing items from packages, or occasionally receiving entirely incorrect orders. A few other people also felt that the product quality has declined recently, mentioning fragile frames that break easily or lenses popping out.
Auto-generated from all reviews of this business. For reference only.What people say
Absolutely horrible customer service
Absolutely horrible customer service. They shipped half of my first order but told me that they shipped it complete. Offered a store credit rather than giving me my money back, and after a month of going back and forth with them, I decided to take it. I just received my second order and SURPRISE! I was short shipped again. I provided all of the documentation, even the packing list that shows only one of the two sunglasses was included in the box, and they are still saying that the order shipped complete and there’s nothing they can do. What a horrible company to support.
I love the diff experience
I love the diff experience. I love that my mom and I have a pair of vision glasses. I love the frames so much , when I wear them, my family say positive words towards me wearing them. I have the BELLA II frames. And my mom has the Cecilia frames. Thank you Diff for making a Difference!
Sometime in the past 4 years they…
Sometime in the past 4 years they changed. Quality has gone downhill and prices have gone up. Lens fall out of the frame for no reason. They bend if you look at them wrong. And of course prices have gone uphill like crazy. Customer service is horrible and you have to fight them for a response. Also they take months to ship. Don’t buy
Fantastic company and customer service but needs improvement
I really love if I wear I think it’s amazing company I appreciate the customer service and the value. What bums me out is that they don’t make available different lenses for the frames they have. I was looking for a clear frame that I wanted to put gradient gray sunglass lenses in and it just wasn’t available in this day and age. It doesn’t seem that hard to be able to make sunglasses out of any frame so unfortunately, I’ll have to go somewhere else but if you’re looking for exactly what they Have The Price Is Right at the customer service is excellent
I got the Becky IV for my sister and…
I got the Becky IV for my sister and it’s really nice cuz she loves it so much.
ShadyDaze
Stylish Sunglasses,great value.
ordered sunglasses from DIFF Eyewear…
ordered sunglasses from DIFF Eyewear and never received them. According to customer service, the shipping address in their system was: My name 1501 City, IL This is not a complete or deliverable address. Despite this, the package somehow ended up at 1501 Cherry St., which is not my address. I contacted DIFF expecting a basic response such as an apology and a resolution (refund or replacement). Instead, I was told they would not issue a refund or send replacement glasses. There was no acknowledgment of the error, no effort to make the situation right, and no ownership of the fact that the order was shipped to an undeliverable or incorrect address. For a $75 purchase, this level of customer service is extremely disappointing. Most companies would resolve an issue like this without hesitation. Based on this experience, I would not recommend ordering from DIFF Eyewear.
Great customer service
Great customer service - sent me the wrong glasses but told me to keep the wrong ones and they would send me the right ones.
If I could give a negative 100 I would
If I could give a negative 100 I would. This company is trash. Their costumer service was trash. They use robots for chat and fabricate information. They do not have a person to contact, as in a human, to speak to - not in phone or chat. I ordered 3 pairs of glasses on Nov 28 and was never given tracking information till asking for it almost 2 weeks later. I understand the holidays are crazy for productivity but this was ridiculous. On Dec 16 I was notified that one of my glasses was out of stock and I had the choice of refund or exchange for another pair that was in stock. I was confused because if something was already in transit, why would my item be out of stock for exchange or refund. I was told that my quote out of stock item“ was already shipped but then in an other email to follow up with this question of what was going on. I was told that it never was shipped, but it was actually lost in transit. So this company has no idea what the heck they are doing or even talking about so I highly recommend not purchasing from this company, unless you find it in a store.
Unexpected duty fees! $60 total for shipping to Canada
I was unaware I would be charged an additional $32 for duty fees when I already paid $29 in shipping AFTER a $180 order. I understand I live in Canada but $60 for shipping is outrageous, very disappointed
Shame shame Diff eyewear!
Unfortunately, My package was stolen from my steps and Diff eyewear refuse to do anything about it. After several ignored emails, they will not resend them or refund me my money. They claim to be for charitable purposes, but they could care less that I lost over $100. Shame on Diff Eyewear!
Amazing customer service
I have previously purchased some beautiful Glinda glasses and fell in love with them, but was craving more and had my heart set on the same frames but with specialty lenses without a prescription. I thought they would be only a dream but after talking to the amazing customer service team they helped me get my perfect glasses while providing excellent communication and help.
Great customer service and love the…
Great customer service and love the products!
An amazing company that cares about…
An amazing company that cares about people around the world while providing great looking shades!
Only ordered one pair of sunglasses…
Only ordered one pair of sun eyeglasses. Noticed a few hours later I was being billed for two pair. Tried to see if I could delete other pair did not see a delete or cancel order. Contacted customer support and received a message the other pair could not be deleted but can be return. Items have not been shipped yet do not see why the other pair could not be deleted and removed from my charge. Do not see a customer service phone number. There is a restocking charge for returned items.
I purchased the Becky IV Blue light…
I purchased the Becky IV Blue light glasses a year ago and unfortunately one of the lens popped out. I reached out to DIFF customer service and they replaced them for me, same week, totally hassle free. Will definitely be purchasing more glasses in the future! Thanks DIFF :)
Do NOT give them your email
Do NOT give them your email. Ever since I gave them my email I have been getting hundreds of spam emails a day. They sell your information.
Still waiting for my order after 5 weeks
Placed my prescription sunglasses order 5 weeks ago, and still have not received them yet. I have received several generic responses when I have emailed them for a status update. Very frustrating.
I have ordered sunglasses and two pairs…
I have ordered sunglasses and two pairs of prescription glasses, and these glasses are amazing! The ordering process is easy and even though processing times took a couple of weeks, the wait was well worth it! The glasses are sharp, chic, and fit well for my face frame. I had an additional pair I ordered that were prescription and they allowed me to return them since they didn’t cover my eye area/fit well. They made the return and refund process quick and easy. Also, the customer service representatives are responsive and personable!
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