Wonky personalisation. No communication.
Wonky personalisation. I bought my daughter a bag with personalised initials. The bag arrived and the hot stamping was wonky. I got in touch with customer service who advised to generate an exchange, I did that (many steps involved!). They received the bag back nearly 3 weeks ago now. I had no contact, no email to say ‘we’ve got it’ or anything, I left it for over a week then emailed for an update and got an auto generated response about their 10 working day timeframe. It has now been well over the 10 working days and still nothing. Absolute shambles of a company. I don’t even want the bag anymore at this point, the whole experience has been a joke. Reading the below reviews about similar issues doesn’t make me feel hopeful.