I would give this company a zero if I could
I would give this company a zero if I could. I ordered this grow kit last month and have not yet received it, despite it being “delivered” on 19th November to my neighbour’s house, not my house. It is now 8th December, the date by which Mars Hydro stated it would have concluded its investigation. I have not heard from them whatsoever and am now a few hundred pounds short and no package in sight. I have been told numerous times to “wait” on the response they get from the courier, yet have ignored my repeated attempts to send across the response I personally got from Yodel stating the package had been left with my neighbour, without my consent, who then left it on my doorstep and it subsequently went missing. Whilst this isn’t their fault directly, I left specific instructions to send the package to my house only and it is their responsibility as the seller to ensure the safe arrival of my package which they have not done. It has been almost a month since I ordered and paid for this product, which I never received. The correspondence from the company has been limited, their contact number is a Chinese number that is unable to be called from the UK, even on WhatsApp. DO NOT BUY FROM THIS COMPANY, they have made it impossible to contact them and their lacklustre response has led me to believe I will never get my package. There has been zero offer of a refund or redelivery and as it after 5pm, I doubt I will hear from them before their own “investigation deadline”. I am extremely unhappy and out of pocket and they have done nothing to assure me I will be getting the product I paid for nor my money back.