bad service
I must say I am very unhappy with Tomtop's service: - They sent me a defective product (Docooler M9S Android TV box). Apparently, they did not even test it before sending it to me. - It took them a long time to answer my inquiry (11 days). - They want me to send them back the defective product at my expense. This is unacceptable, since the problem was caused by their poor quality control, not by me. Update May 31, 2017 (To Tomtop): Below is my order number. All the data that you need to contact me is linked to this number. Please stop the excuses and fix the problem caused by your poor service. Order No.: AN17D25W2230-MK09ID Order date: 2017-04-25 11:22:30 Update June 29, 2017: After having promised me that they would refund me half of the value (which was already insufficient, but anyways...) they stopped answering my e-mails and never payed anything. This company is a shame. I will never buy anything from them again. Update July 10, 2017: I finally received half of the value on my credit card. Finally one sign of integrity from them. As such I increased my original rating (1) to (2).