This company is a scam
This company is a scam, they advertise easy returns if not satisfied with their product but they fail to mention they are located in China and do not have a phone number to call them. They advertise that they are selling orthopedic footwear at half price but the quality of what is being sent is simply low-cost products. I tried to begin a return within minutes of receiving my sandals when I found they didn’t fit me and I emailed them in accordance with their website instructions. This began a series of emails back and forth with their final one telling me, “It is recommended that you give it as a gift to a friend or family member who fits this size. As compensation, we are willing to offer you a $3 refund and you can keep the product. If you want to return or exchange the product, you need to pay the shipping fee yourself, which is not cost-effective best wishes Customer service team.” I have now researched this company and discovered this is their standard response to people trying to do a return for a refund, you can see some of the reviews for yourself on Trust Pilot as well as on ScamAdviser. This has now forced me as well as others to begin a dispute process via PayPal and hopefully we will get our refunds.