Not a good program and customer service is frustrating
First, I filled out a questionnaire for metabolic assessment, which they never went over my metabolic rate. All the person did was push a very expensive coaching program and when I said I couldn’t afford that he just charged me for an online one. I filled out a questionnaire which the coach who they assigned to me completely ignored. They put on the food plan foods that I was allergic to. As well as foods that I really cannot stand, which I had given them a heads up on. Multiple times I reached out to the coach saying trying to explain my situation and it was not working. Their live workout times are only until 3 PM which I need nighttime classes. I reached out to the customer service team and they told me due to the fact that the coach spent so much time planning out my plan that you could not get a refund. It just has been a very bad experience. On top of that there’s supplement that they say you should use to help with your weight-loss goals gave me an allergic reaction where I felt not so hot for a few days and my right arm had all these red splotches for my hand, almost to my elbow. I just feel like this is a program that praise on people that are overweight and it just doesn’t seem to really be personable or even customer friendly. I was also kind of creeped out that they kept telling me to send pictures of myself. Vshred responded and did not tell the full truth especially since I have been talking with their customer service team. I contacted them and have been speaking with their team. I have screenshots of the emails.