With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.
Written by the business, not verified by us.V Shred (vshred.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-08-11.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed major frustrations with the refund process, noting that return requests were often ignored, heavily delayed, or made unnecessarily complicated. People also described aggressive upselling tactics and complained that customer service inquiries regarding subscriptions went completely unanswered. The minority of people were satisfied with the customer support team, explaining that staff members handled cancellations and resolved issues efficiently. Reviewers additionally praised helpful coaches who provided great encouragement and professional guidance throughout their programs. Some customers even received prompt refunds and experienced smooth resolutions when dealing with representatives.
Auto-generated from all reviews of this business. For reference only.Run don't walk! I only gave them 1 star. Not 2.5. Already changing the personal review. So kepping that in mine, how true are the other reviews given by dissatisfied purchaser?
Hi Gwen, We would love to get more information from you and to assist you further. Please reach out to us directly via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page 24/7. Thank you!
What a rip off. let's, just say they don't tell you that you don't get a refund. I was made to feel bad from a closer for close to two hours and signed up out of sheer guilt he made me feel about myself. I turned around after signing up and tried to cancel and was not allowed to cancel because my meal plans were already done. Lies. even when I had asked in the beginning when I was talking with the closer. He told me were not going to talk about canceling. I had tried to sign up under something different and then they had me talk to the closer to sign up for something totally different that cost a lot more than the add, being run. Now I am in the hole for over a thousand dollars and have to make small payments to pay off something I never used. I had bought the Burn years prior and thought I would give it a chance once more. Burn made me sick. When you try and reach out to someone you get the run around and a lot of email junk back and forth not accepting any part etc. If you got money to blow go for it but if you are on a limited income I suggest to more research and sleep on it before being bullied into signing a contract that does not give you complete details etc. oh and they started in the thousands first and I was unsure so they kept lowering it so if you still plan on using their plans keep trying to get off the video chat without signing up and they will keep lowering it.
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your concerns and regret that you feel this was your experience with us. Your comments have been shared with the appropriate team for review. Thank you again for your honest feedback.
I made a mistake ordering fat loss extreme for her. I contacted the customer service via email and they instructed a refund into my bank account straight away…..placed order on Saturday and by Tuesday am cleared back into my account… have not received such an uncomplicated resolution from many companies. Thank you for your help .
Trish Thanks so much! Glad our team could sort that out quickly—we’ve always got your back. We appreciate you. If you ever have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-5pm PST. We're here to help.
Don’t do it! Aggressive upselling (they called multiple times a day till I answered), talked me into buying a coach program and then you don’t get what they promised. I spent an hour describing my needs and the program and meal plan provided OVER A WEEK later did not take a single thing into account. Then when I said I was not happy with the product, the 72 hour window was long gone so too bad, can’t get the 100% refund promised if I wasn’t happy.
Lisa Hey there, so sorry you had this experience — that’s not okay. We’d love to make it right. Please DM your order/email or contact [email protected] with details and we’ll review and find a solution asap.
Ordering was easy and shipping was prompt.
Karyl Thanks so much! We're glad ordering was easy and your package arrived quickly. Enjoy and reach out anytime if you need anything. Appreciate the awesome review!
I attempted a purchase today. After watching the first video Vince said to use extreme caution when purchasing supplements from other sources. Then before I could finalize my purchase he tried to upsell me on his supplements. I got nervous because of this I couldn’t back out of the purchase because it says if I attempted to go back I would be double billed. I have been watching this guys advertising for years and don’t normally do these types of online purchases. I wanted to believe in his program. I am a truck driver and work long days lengthy workouts just aren’t possible for me. I called the credit card company because of the upsell attempts made me nervous. They could not stop the purchase but they did shut the card down. I received an email with the program but cannot access it with the credentials included in the email it won’t let me reset the account. I am hoping I got to the credit card company before they did. Sorry Vince you very good at making your program believable. I only wish I would have read the reviews first. You do not have as good a rating on trust pilot as your video claims.
Earl Thank you for sharing this with us, I really appreciate it. I will pass this feedback along to our management team. We greatly appreciate you giving us a try. Wishing you the best on your journey!
I just purchased this program, and there are more upgrading videos, they are just trying to sell sell sell, this makes me nervous. I am trusting this program and I feel all they want is money.
Yole Hi — thanks for the honest feedback. We never want you to feel sold to. The core program should and does stand on its own; upgrades are always 100% optional. We appreciate you sharing your concerns about the program's content. We understand how important trust is, and we want to assure you that our primary goal is to provide valuable tools and support for your journey. We are periodically reviewing our content to ensure a clear and helpful experience for everyone. If you ever have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-5pm PST. We're here to help.
The ad said free trial. Immediately they charged me more than the price they listed as "sale". They are not responding and there are a lot of hoops to jump through just to ask for a refund. Another company that is out to grab our money and then pretend they can't see our emails. I haven't even opened the app. The ad said if we didn't like anything about this, we will get 100% of our money back. They lie - so far they are radio silent. American company. Out to grab cash and run. They keep sending emails about their supplements that has a disclaimer that none of it has been approved as safe supplements. Jeesh......I didn't buy those, just the 'free trial' which I was billed for immediately...cost almost $90.
ann We appreciate you taking the time to share your experience and feedback with us. We are so sorry to hear about your experience, and that's certainly not the experience we ever want for anyone. Our free trials are available exclusively through the VShred app itself, so to take advantage of those in the future if you ever change your mind, you can download the VShred Nutrition app for free from your mobile app store and sign in or create a new account. The app itself is free, and it costs nothing to create an account. Once logged in on the app, you have the option of a free trial for a large variety of our various fitness plans. We understand your frustration regarding the unexpected charge and the difficulties you've faced in seeking a resolution. I've reviewed your account and email correspondence and see that our customer support team has already reached out to you, and your purchase has already been fully refunded. We apologize for any confusion. If you ever have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-5pm PST. We're here to help.
Yesterday, I spent about 30 to 60 minutes watching a video where you presented a product as a three-step solution to achieve my goals. They outlined that the total value of the packages—normally US$215—was being offered to me for just US$57. On that basis, I decided to make the purchase. After making the payment, I was directed through a series of additional videos and ultimately given access to a mobile app with some workout plans, diet guides, and recipes. This was not what I expected or what was initially promised. Today, I spent over an hour on a call with a representative who informed me that this program (Toned in 90 days) isn’t actually suitable for my needs and that I should consider a different “metabolism” program costing between US$1,200 and US$2,000. I feel that I was misled by the initial offering. The product I received does not align with what was advertised, and I do not wish to pursue this other expensive program. Therefore, I kindly request a full refund for the US$57 I paid, as the service provided does not meet my expectations or the advertised description.
Chantal Hi Chantal — we’re really sorry you had this experience. Please DM your order # or email [email protected] and we’ll review this right away and get you a refund if eligible. We want to make this right.
I was ok with the website and the meal ideas and exercises but then the constant daily emails and texts were so overwhelming even when I asked to stop because it’s getting in the way of my work which I do mostly on my phone, they still continue to push to have a video chat.I know they’re trying to get me to buy more of their products. I’m so disappointed because I really took a chance on this thinking it was legit but now I see is just another way of pushing people to spend more and more on their products. I just hope they won’t continue taking money out of my account. I never would have spent my money on this if I would’ve checked the reviews first.
Hi Iris — so sorry to hear this. That’s certainly not the experience we want. We've unsubscribed you from our marketing emails so you shouldn't receive any unwanted emails or promotions going forward. Regarding your purchases, you only purchased one fitness plan and the fitness plan you purchased was a one-time purchase with lifetime access and customer support. We apologize for the confusion when it came to the metabolic assessment call, as those are 100% optional, and are meant to be offered as a way of enhancing your fitness journey to acheive your fitness goals sooner, but it's certainly not our desire to overwhelm you. Thank you so much for your feedback. If you ever have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-5pm PST. We're here to help.
I initially signed up for a V Shred plan and got up sold to the VIP plan with a private coach and a meal plan included, etc. What attracted me to this was they asked me to fill out a questionnaire listing all my limitations or injury, history, etc., and promised to build the exercise exercise plan taking all of that into account. My history included L4, L5 fusion surgery and rotator cuff surgery. The exercise plan from the beginning did not take any of those into account and in fact afterwards, I was told some of the exercises I was given I should never be doing with my back history. I lasted about 12 days before my back was hurting so much. I could not continue. I was told to not do anything but walk by my doctor until I could get in to see him for further evaluation. When I tried to cancel my subscription, they told me well. It’s not really a subscription because I was in the VIP plan or something and so in order to cancel I had to talk to one of their representatives that handled that specifically. I was told since I did have a meeting with a customer success person, as well as an initial meeting with the coach, I was only eligible for a partial refund. This results in me paying over $900 for doing about 12 days of their plan and injuring my back again. Basically they told me that’s all they can do! I think it is very poor customer service to charge somebody for a plan that they were promised would take into account, their injury, history, and surgery history only to find out, they didn’t do any of that and their plan resulted directly in me re-injuring my back! And then they’re gonna charge me $900 for those 12 days and re-injuring my back! To me, this is absolutely horrible customer service and I recommend no one use this company!!! Adding to my review for additional clarification. I got a reply saying they were going to review my case further, but there is NO indication of when I will hear back from them - IF EVER!?! It comes across as you are trying to work with me, but are you really? Shouldn't I get some kind of timeline for a decision? Is there someone I can speak with about this who has the power to make a final decision? What does this mean: "We are escalating this for internal review and appreciate the time you took to provide us with feedback."? Is it only something to post to soften the review and appear to be working with me, or is it an actual review that will modify anything?
We understand your frustration and are truly sorry to hear about your experience and the difficulties you encountered with your personalized plan. We also acknowledge your concerns about the cancellation process and the refund amount. We are committed to ensuring our programs are effective, and we take your feedback very seriously. We are escalating this for internal review and appreciate the time you took to provide us with feedback.
Exercises are good ones. I eat healthy, but need to eliminate sugers. Your food program is a little difficult.
customer Thank you for making us a part of your Fitness Journey! We appreciate your support and your awesome Feedback on our workout programs! Shoot us a DM or Email at [email protected] if you need any help with a Custom diet plan. We got your back!
Training programs all ok, but don't sign up to any of the additional free trials, as once they start collecting your monthly subscription, you will get no response when you want to cancel. E-mail chases are ignored. I've been chasing for a year and trying to cancel VSU subscription!! Buy /enrol with extreme caution, or look elsewhere
Thank you for your feedback, and we're very sorry to hear about your experience. We sincerely apologize for the frustration this has caused. We also want to let you know that, after reviewing your account, we were unable to find any emails from you requesting to cancel your VSU subscription. Had we received those requests, we would have been happy to assist. As a courtesy, we've gone ahead and refunded three months of your VSU subscription. We appreciate you bringing this to our attention, and we're sorry your experience didn't meet your expectations.
First of all - I was not aware of the program details and I don’t like to do things on- line. They would not let me cancel the membership even though it was a day old and I hadn’t used it in any way. I finally got them to cancel it and refund my almost $500.00 - then just today about a month later they recharged my card - they are a very shaded company that I would not trust.
Christine Hi Christine — sorry about this, that sounds frustrating. Please DM us your order number or the email used (and last 4 of the card) so we can investigate and sort a refund if an error occurred. We’ll make it right.
Absolutely one of the worst experiences. I'd say NO STARS for review. Company upsells everything. You cannot get a hold of an actual live person after the initial meeting online. It's been two weeks and I'm still waiting for my refund for I sent supplements back unopened when I received them. All AI and computer generated emails, texts, responses are confusing and garbage. I say. Spread the word, DON'T DO IT WITH THEM! I'm sure going to spread the word.
Mary We’re really sorry you had this experience. We want to fix it—please DM your order number or email [email protected] so we can process your refund and connect you with a live teammate ASAP. Thanks for letting us know.
Ordered and got email with login information and it didn't work. Reached out to them and everything yielded no results. When emailed about cancellation I was given information tolog in to cancel which was Not possible! I had to search to find a phone number. Hoping I succeeded and getting cancelled. They also do lots of pushing to sell supplements and other things. Too Long of a presentation .
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
I made a purchase of the V shred Program and a bottle of the vitamin. It was a splurge purchase and I regretted that I had made it, not because there was anything wrong with the program, but that at 80 years old on a fixed income, I did not need to spend that Money. I got in touch with their customer service and they immediately refunded every penny of my money. I am very impressed with their customer service and honesty. They truly do back up their program.
Nadeoui Thank you so much for your thoughtful review! We're glad our support team was able to assist you and provide a positive experience. We truly appreciate your kind words and are grateful you gave us the opportunity to make things right. We wish you all the best and thank you for your support!
I wish zero stars was an option. This company was wonderful prior to being bought out by VRC or Vital Shred, what ever they go by at this point. Now they charge us after canceling our contract with them over 4 months ago. They fraudulently charged my CC for autopay for 2 months and stated that it takes 60 days to cancel a contract. The CC company retrieved my funds for those fraudulent charges. After removing my CC from autopay, not they are emailing me 2 months of invoices listed as late fees, minimum fees, admin fees and compliance reporting. What a sham. Do yourself a favor and pick anyone else, literally anyone!
Kelly Hi Kelly — we’re really sorry to hear this. Please DM your order # or email so our billing team can investigate ASAP. We’ll look into the charges and work to sort any unauthorized payments. Thanks for flagging this — we want to make it right.
I just bought the female program and there is not an at home workout program included, while in the advertising video it's said that it's accessible at home without material... accessible if you accept an extra charge for it and that is not explained in the video. The workout plan is made for people who go to the gym or have access to specific material. I'm not satisfied because it's far from beeing clear. I don't recommend and asked the team for money return.
Jessica Hi Jessica — sorry this was unclear and frustrating. We want to make it right. Please DM your order/email so our support team can review options (home-friendly plan or refund) and help ASAP. Thank you for flagging this.
So I tried V Shred it is definitely not worth the cost. Constantly chasing down codes that don’t work for the trifecta meals. Also they say it is 90 day money back but they don’t do refunds. They also don’t really fit the exercises to your needs. They just give out a generic number of exercises. Also any person can accomplish what they need and want on their own without having to spend a shit ton for bad service. The only refund they gave is for the Trifecta meals. Order #: 80956 Order Amount: $4,997 Amount Refunded: $500 This was v shred response when requested the refund within the 90 days. Completely false advertisement when it comes to the 90 money back. Again, these programs are non refundable outside the initial 72 hour purchase window and I do want to help you out as best as I can here but that is the most we are able to do.
Dorothy Hey Dorothy — sorry to hear this. That’s not the experience we want. Please DM your order # so we can check the promo, review 90‑day refund eligibility, and help tailor your plan. We’ll do our best to make it right.
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