With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.
Written by the business, not verified by us.V Shred (vshred.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-08-11.
Most reviewers were unhappy with their experience overall. Consumers frequently expressed major frustrations with the refund process, noting that return requests were often ignored, heavily delayed, or made unnecessarily complicated. People also described aggressive upselling tactics and complained that customer service inquiries regarding subscriptions went completely unanswered. The minority of people were satisfied with the customer support team, explaining that staff members handled cancellations and resolved issues efficiently. Reviewers additionally praised helpful coaches who provided great encouragement and professional guidance throughout their programs. Some customers even received prompt refunds and experienced smooth resolutions when dealing with representatives.
Auto-generated from all reviews of this business. For reference only.I really liked the supplements and th8e workout. The staff are really friendly and professional.
Zelda Thank you so much for your kind words! We're thrilled to hear that you enjoyed the supplements and the workout program. It also means a lot to know our team provided you with friendly and professional support. We truly appreciate your feedback and wish you continued success on your fitness journey!
A coach never contacted me. I was not given access to the program I paid for. I will be requesting a refund.
Jess Hi Jess, thank you for reaching out to us! We're so sorry to hear that you were not able to access your program and did not hear from one of our Coaches. We've reviewed your account and see that the plan you purchased was one of our standard 90-day plans, which doesn't include dedicated Coaching support; however, it is flexible and allows our members the ability to adapt their workouts to their lifestyle and any lifestyle changes. We do also offer Customized Plans, which do include dedicated Coaching support for those who prefer a more customized experience. We sincerely apologize for any confusion there, and we're so sorry to hear that you encountered trouble logging in. We've sent an email to follow-up and assist you further. If you have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-6pm PST. We're here to help!
Trying to cancel a program I was scammed into. Gave me no options. Never started it. Not clear on programs and prices, told me to mark this box and that box without explaining. I said I need to talk to my husband about this , and the young man said of course. And continued on . Never did see a written contract, and rules. Then they said I owed 7,000 dollars. Wow !! I called and called to cancel because I’m on a fixed income. What a scam!!!!
Thank you for reaching out. We are truly sorry to hear about your experience and the confusion regarding the program. We want to ensure we address your concerns and this has been passed along to our management team for further review. Additionally your refund request for your program has been escalated to the appropriate team. Thank you again for reaching out and once again we apologize for the experience.
Do not buy this product! I was suckered in and have been charged two transactions (totalling £86) only to read in reviews that they only deliver to Canada and the United States, I live in uk. Didn’t ask for my email, address so don’t know how they hoped to send me the videos. This is a scam.
Richard We're very sorry to hear about your experience and apologize for the confusion. The workout program and Custom Diet Plan you purchased are fully digital and can be accessed online or through our app. Only our supplements are limited to shipping within the United States and Canada. We went ahead and processed a full refund for your account. We're sorry it didn't work out, and we appreciate you giving us the opportunity to make things right.
Really shit food program and the trainers in the 5 day kickoff is wven worse... Waste of money... I am spammed with mail for the company to earn more. Lo g ass videoes that never gets to the point and in the end there is a product they want to sell and only send to US and Canada... Waste of time and money.Might work for people that eat Mac Donalds all day and dont have any experience with working out. Ever...
Christina We're sorry to hear about your experience, and we'd really like the opportunity to make things right. We've already reached out to you and just need a little more information to locate your account. Please respond to our request, and we'll be happy to look into this for you and work toward a resolution.
Deceptive and misleading sales pitch designed to upsell you at every step. Ultimately trying to convert you to a monthly coaching plan and expensive rebranded supplements that are available for a much lower cost elsewhere. The satisfactory guarantee only applies to the cheap dangling carrot at the front end of their deceptive model. There are no refunds on “custom” plans you were upsold to; buried in the fine print. scam….
Joe We're sorry to hear about your experience, and we'd really like the opportunity to make things right. We've already reached out to you and just need a little more information to locate your account. Please respond to our request, and we'll be happy to look into this for you and work toward a resolution.
I believe in their concept and I did sign up for the $57 one time fee. Upon reviewing the exercises, I quickly realize that they were not geared for anyone 73 years old for someone that typically doesn’t exercise. I would say that it would be difficult for someone 50 and over to complete the exercises. I do give them credit though I did receive my refund the same day I made my purchase so kudos to that. summary: if your own if you’re 50 or over, you might not be able to do the exercises! Push-ups, bicycles, and other exercise exercises that requires you lying on the floor. When I asked about the exercises in the and do they not have them designed for specific age groups they wanted to sell me personal training for $97 a month I declined in fear that that would not be applicable either
Nancy Hi Nancy — we’re sorry the workouts didn’t fit your needs, and glad you got the refund. We offer modified, low-impact and age-friendly options and would love to help. Please DM us so we can connect you with a coach for safe, tailored alternatives.
I have never wrote a review for anything before but honestly this has definitely not made me happy. I pay 124 dollers to then paying 379. I hear nothing more at all so I ask for a refund and get nothing back, not even a reply.
Keely Hey Keely — we’re really sorry to hear this. Please DM us your order number or the email used and we’ll investigate ASAP and get this sorted, including a refund if applicable. Thanks for flagging it — we want to make this right.
I have not received a welcome or thank you email however my payment has been processed. Is this a legitimate site?
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Back on Dec. 15 20025 I contacted customer service via their chat feature. I wanted to know how to cancel my subscription. This feature as you can imagine isn't readily apparent. Well the customer service person or bot provided guidence, and as I had recently iterated through the app i was confident I could effectivly cancel. ... Skip forwar to 6 months later. I notice Im still being charged. Bad on my part to not have seen their charge sooner. Anyhow, I go back to the chat feature and say, hey I thought I canceled my subscription and they, reply somthing to the effect of "your now canceled. expect no more charges. I say wait a minute, i though i canceled a while back. to which they say basicaly we told you how, and you didnt do it. I asked for a 6 month refund, they said sorry, how about 3 months. Well, in the end, V-Shred honored my request for a refund of 6 months. Making for a good cunsomer service experience.
Charles Hey Charles — we're so sorry to hear that you had this experience. We've reviewed your account, and the earliest request we could locate for a cancellation was 3 months ago. We did locate a chat interaction from December 2025; however, there was not a cancellation request in that interaction. Our support team has issued a refund dating back to the initial request 3 months ago and you should see that reflected on your original payment method. If you have any questions or need any help, feel free to let us know. You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-6pm PST. We're here to help!
Although I haven’t really given it a go as I only just purchased it a few days ago, I have sent several emails to ask questions but hear nothing but and only get the upselling emails in return. I have decided I’d like my money back as I have too many health issues to even try to continue. I haven’t heard anything back and reading some reviews I’m a little scared I won’t get my money back.
Hi Lori — we’re so sorry to hear you had this experience, and that's certainly never the type of experience we ever want anyone to have. We weren't able to find any emails from the email address you used to sign up in our support inbox (our support email address is [email protected], and typically most messages are answered within 24 hours), so that means there was likely an issue with the spelling of the email address where those previous messages were sent or it's possible your previous messages never fully sent. We're so sorry to hear you didn't receive a prompt reply, and we're certainly here to help. I've reviewed your account and can see that your order has already been refunded. Refunds typically arrive within 5-10 business days and go back to the original payment method. In the future, if you ever need assistance again - You can contact us at [email protected] or you can use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available Monday-Friday 9am-6pm PST. We're here to help!
What a “classless” organization. “wait there’s more”, Wait, there’s more”, Wait there’s more. I would have given them a higher rating but the “up-selling was such a waste of my time and I haven’t even used the product. The only reason I decided to give it a try is there has been the same person hawking the product for so long that if he has been there so long they must be doing something right. I was surprised they had such a low approval rating. I do this all the time . With me it’s always a knee jerk reaction and I get taken every time. I hope, at least, it might work. My credit card company takes the money first and ask questions later. Oh, by the way, VIC is getting a little flabby where the pecks meet the shoulders. Not a good look. Butterroll
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
I looked into this as it claims to be for any man. But, some of us are outside any of the options. I have a prosthetic leg, and missing part of the other door, am diabetic and very peculiar with foods I eat. None of their "alternative adjustments" as advertised would address any of my concerns. So, after reading many of the reviews I decided to pass. This is why they only give you 10 minutes to purchase the deal... By selling many the so called refund is irrelevant. Just think about how much interest you could make on that money over the 60 day cycles, and, remember, it's not money made on just your purchase, but all of them ADDED TOGETHER! Id do something like that for you guys.... Just send me some cash and I'll give you something, then in 60 days I'll refund your original amount..... Get it? Use your brain, don't get scammed, if this was truly so great it would be blowing up everywhere, not a million in 100 countries, but a million in each major city. So.... Trillions of people doing it. Just my thoughts....
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
I emailed for help and I got a response back in minutes. No questions asked and I was refunded as requested. Excellent service
Thanks for the shoutout, Michael! We’re so glad our team could help quickly and get that sorted for you. Please reach out if you have any other questions or concerns.
DON'T DO IT!! If you think your buying a one-time purchase item...YOU'RE NOT! You get billed each month. When you try to cancel...YOU CAN'T. There is nowhere to cancel in your profile. You are then directed to call them to speak with a team member where everything is automated so you don't speak with a human. If I could rate this program a ZERO I would. SAVE YOUR MONEY $$
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Absoulte scam! I signed up as it sounded promising. A majority of the members area is promoting selling more products. It's no different from any other diet program. Eat healthy and exercise. I'm trying to cancel my subscription, it's not easy to navigate. Ive sent emails and surprise surprise no emails. Looks like a blocked payment through the bank it is then!
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
I was really excited this program, but did not realize it was mostly online/email reminders and only using an app. I was hoping for direct contact like it was explained to me and it was very impersonal for the huge price I paid. So disappointing.
Hey LaDonna, we’re really sorry you felt that way — that’s not the experience we want. Our program is app-first but we do offer coach support. Please DM us or email [email protected] with your order details and we’ll sort this out and make it right.
To make this short , I didnt even start the program all the way, was told I would recieve a refund for supplements I had already bought if I did the complete program I went ahead and did the program, I never received the refund for the products I bought so I started making phone calls after going round and round with a person that told me they didn't know anything about that, he finally gave me a refund for the supplements I bought! I was so upset at this point I told him to go ahead and cancel the whole program I didn't even want to do it and I would pay for my supplements because yes I did order them he said no he would give me a refund for them and check into everything that I told him. after that I did get a message saying yes there was such a program of what he told me there wasn't. Then you have to contact somebody else to get a refund for the program that you signed up for but nobody tells you that you only have so many hours to get a full refund I didn't even start the program and I was charged over $700 out of the $1997 cost. I subtracted the cost of my supplements out of that $700 that they still owed me which means as far as I'm concerned they owe me $389 still which I feel is the Fair Deal I have contacted the Better Business Bureau and so far it's just been messages back and forth with the company of them refusing to refund me the rest of my money. Part of the problem in this company is that the right hand doesn't know what the left hand is doing they have different offices for different things so you have to go round and round with people on different subjects and get sent to another office which takes a lot of time and effort. You will see that they responded to this but did not put the money down that they actually took out of the $1997 that they didnt refund me.
We appreciate you taking the time to share your detailed feedback regarding your experience with our program and refund process. We are truly sorry to learn about any inconveniences you encountered. We do see where your supplements were all refunded in full and your refund request for your other program was escalated to the appropriate team. We are committed to improving our customer experience and are taking your comments seriously as we work towards these improvements.
I have barely began this so called "program". I'm not sure for WHAT I'm paying? Very, very little is free. Once you pay the initial fee, you might have access to a few workouts and daily calorie suggestions. To take complete advantage of the program, you must pay for more programs. Supplemental recommendations are frequent, are at a high cost, and not necessarily needed or beneficial. My initial consultation with a so called "expert" was another push for product and further coaching, all at extra costs. This Vince guy makes constant videos most of which are redundant and lengthy. I would like a refund but doubt I will be granted one. In essence I've paid for nothing. This is a complete waste of money. Buyer beware.
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. We understand your frustration, and we want to let you know that we have gone ahead and refunded your account. We appreciate you giving the program a try, and we’re sorry it did not meet your expectations. If there’s anything else we can assist with, please don’t hesitate to reach out.
In reading some other reviews, yes agreed, much of what they offer can be found free on the internet. HOWEVER, the coach I was paired with personalized EVERYTHING specifically to my needs, ie: cooking needs for my household, physical issues like knee pain, arthritis, etc. The plan was very personalized!! He kept in touch with me at least weekly but when I reached out to him, even when he was on vacation, I never went longer than 12 hours without hearing from him! The coaching was very positive and re-enforcing. But my BIGGEST and most gratifying comment was that they were NOT pushy!!! In fact, the first coach I was put in touch with spent a 45 minute session online with me yet when I chose NOT to put the money they were requesting (I am very, very skeptical of online scams!!!), he did not pressure me and just said, I’m here if you change your mind!! And then, upon taking what I considered a big risk, I contacted V-Shred back and was contacted by another coach. I explained my trepidation and reasonings behind it - Matt assured me we would work together for a 3 month trial period, AT A DISCOUNT ….. I was provided with ALL the information I was guaranteed, never charged a penny more than agreed to, NEVER pressured for more purchases AND …. Here we go : when the 3 month period was over and I reached out, coach Matt and I agreed that I had learned soooo much from him and was well on my way with my lessons - and that was it!!! Not even ONCE was there an inquiry of going further or more money being put out!!!! Now ….. thanks to Matt always bringing it to my attention, I PIT IN THR WORK, and that’s where I’ve been successful! But I wouldn’t be in this positive position without his help and guidance, always bringing there for me! Thank you Matt!!! Plus, when I asked if I could stay in touch to share my continued success (which I KNOW will follow!!), coach Matt and his sales Rep were very receptive to that too! They want to hear about my continued success!!!! HIGHLY RECOMMENDED if you are serious!!!!
WOW! 🤩 Thank you so much for taking the time to share such an incredible and detailed review! Stories like yours are exactly why we do what we do. We are thrilled to hear that Matt was able to provide the personalized support, guidance, and encouragement you needed throughout your journey. It's especially meaningful to hear that you felt listened to, respected, and never pressured—those are values we work hard to uphold every day. What stands out most is your commitment to the process. As Matt reminded you along the way, the results come from putting in the work, and you did exactly that! We couldn't be more excited about the progress you've made and the confidence you've gained moving forward. We'll be sure to share your kind words with Matt and the team. Reviews like this mean the world to us, and hearing that you feel equipped to continue your success is the ultimate compliment. Thank you again for trusting us, taking a chance on the program, and allowing us to be part of your journey. We can't wait to hear about your continued success and all the amazing things still ahead for you! Keep crushing i! We're cheering you on every step of the way! 💪🔥
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