With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.
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Is V Shred legit?
V Shred (vshred.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently expressed major frustrations with the refund process, noting that return requests were often ignored, heavily delayed, or made unnecessarily complicated. People also described aggressive upselling tactics and complained that customer service inquiries regarding subscriptions went completely unanswered.
The minority of people were satisfied with the customer support team, explaining that staff members handled cancellations and resolved issues efficiently. Reviewers additionally praised helpful coaches who provided great encouragement and professional guidance throughout their programs. Some customers even received prompt refunds and experienced smooth resolutions when dealing with representatives.
Auto-generated from all reviews of this business. For reference only.
I’m extremely unhappy with their customer service. I joined them last year in August 2025. I paid over 4 k to be in the program and 3 months later I was diagnosed with early stage ovarian cancer. I asked them to put a pause on my plan due to the fact I had many things to take care of like treatments and surgery. When I got back I couldn’t log in to my account. I tried everything and to this day I still can’t log in. I contacted them via email and all they said was to change my password. I did that and it didn’t work. It kept saying that my account was frozen. I’m really upset because I paid for a whole year program and used it for just 3 months. I’m not asking for a full refund , but just a partial refund and they keep ignoring me. Not sure what to do anymore.
Reply from V Shred2026-07-05
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Well they said they would fast forward this to their higher ups. Nope. So like I said before, save your money these people are scammers and they have absolutely no interest in you at all.
Reply from V Shred2026-06-15
Thank you so much for reaching out, and we're really sorry for the frustration and inconvenience this has caused you.
We want you to know we’ve taken your concerns seriously and escalated this directly to our management team for a thorough review. They will take a closer look and ensure everything is handled properly from here.
We truly appreciate your patience while we work through this, and we’ll make sure you’re supported every step of the way. Please don’t hesitate to reach out if there’s anything else you need in the meantime.
Very educational about foods to eat and exercises that helps lose weight.
Reply from V Shred2026-06-11
Thanks so much, Sherri! We’re so glad you found the food and workout tips helpful. Keep up the great work — if you want personalized plans or new meal/exercise ideas, we’ve got your back!
I purchased my plan a while ago but unfortunately I took a heart attack which has left me struggling with my health unfortunately I didn't get to even start my plan I have just reached out to explain my situation and they have given me a full refund considering my ill health you would not get that anywhere else his email was so nice and comforting which has meant alot to me 💯 service 10/10 thank you so much for your help and compassion.
Reply from V Shred2026-06-10
Thank you so much for sharing this.
We’re truly sorry to hear about your heart attack and hope you’re continuing to recover and focus on your health. Your well-being is what matters most, and we’re glad we could support you during a difficult time.
We really appreciate your kind words and are happy we were able to make the process a little easier for you. Wishing you strength, healing, and all the best moving forward.
Hi Troy,
We're so sorry to hear that you are not currently experiencing the results you're looking for. Consistency is key when trying to reshape your body. To ensure that you get the maximum effects, we suggest you try the supplements for at least 30-days, but you'll see your most dramatic effects when you continue using them past your initial 30-days. Please reach out to us directly at [email protected] if we can assist further!
Dellvon was so efficient, polite and on top of all my questions and had the answer with accurate info….I thought it was good to be true. She is not a Bot!! She may have used AI to find my information, but she resolved my issue in less than 10 minutes. Excellent human service, thank you again. Kathy
Reply from V Shred2026-06-07
We are so pleased to hear about your excellent experience. Providing efficient and accurate service is what we aim for, and we are glad we could resolve your issue quickly. Thank you for your kind words!
This is a one-size-fits all when I am the person that face to face encouragement benefits me to the fullest.
My experience was that this is treated for one size fits all when in reality, I am the person that needs to be face to face with a person on accountability. Will I push myself in a workout to the point all this exercise will benefit? NO, because I do not know enough about the benefits of exercise until I asked questions while I am working out. There are so many different people and personalities and motivations. I just did not fit this framework.
Reply from V Shred2026-06-07
Hi Susan,
Thank you for sharing your experience and your honest feedback. We completely understand that different people thrive with different types of support, and it sounds like you know what works best for you.
Our programs are designed to provide guidance, structure, and accountability in a digital format, but we recognize that some individuals benefit more from face-to-face interaction, real-time feedback, and the ability to ask questions as they arise during workouts. There's no one approach that's perfect for everyone.
We appreciate you giving the program a try and sharing your perspective. Feedback like yours helps us better understand how different members learn, stay motivated, and achieve success.
I had a great coach with Marissa, she helped me get over some barriers that i have been struggling with for a long time. The mealplan was very helpful and the workouts were great.
The one thing I did not like was that it felt like they were always trying to sell you something. I had a call with a personal trainer who made me feel like i wasnt going to reach my goals if i didnt pay for personal coach hut she was wrong... my coach marissa helped me more than i could have thought.
Otherwise it was a great training option and i am going to continue it myself.
Reply from V Shred2026-06-04
We're so glad to hear you had such a positive experience with your coach and found the meal plan and workouts helpful. We appreciate your feedback regarding the sales approach and will certainly review our processes to ensure a better experience for everyone. We're happy you're continuing your fitness journey!
It's the only thing that worked for me. Justine is a great coach, I ate more calories than I did before I joined. I liked the meal plans and work out videos, I didn't have the money to join for months. I joined for 1 month I just kept repeating the same menu and exercise videos until I lost all the weight I wanted to lose, if tou have your mind made up that you are going to get in shape and ready to put effort into the program it will work for you, I also bought burn and burn pm I highly recommend both it speeds your metabolism up and the weight falls off. Definitely 5 stars.
Reply from V Shred2026-06-01
We are so happy to hear about your incredible success! It's wonderful that our program and products helped you achieve your goals. Your dedication is truly inspiring. Thank you for sharing your positive experience.
I've been using Burn Evolved for quite a while now, I love the energy it gives me to do my workouts at a HIIT gym every week, love the way it curbs my appetite, love everything about it. I've lost 130lbs(mostly before Burn) but this amazing product helps me keep it off. I'm 74. Age is just a number!!!
Reply from V Shred2026-06-01
We're so happy to hear about your incredible journey and how Burn Evolved supports your active lifestyle! It's truly inspiring. Thank you for sharing your wonderful feedback.
This is a cookie cutter workout experience. They repeat the same workouts for a month. 3 superset each done 3 times. Then the next month is slightly different same layout. There’s no guidance in set up or positioning. The real purpose is to get you to feel bad about your weight by doing a metabolic quiz and then they try to sell you on coaching that minimum is $3 000.00. Special price. You also get bombarded with offers of supplements and cookbooks and affiliated products.
Reply from V Shred2026-05-26
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Still unable to access the correct month VSU. I have really come to rely on this program over the last 2 years but have had nothing but issues in the last 2 months. Staff is very polite and helpful but my issue is still unresolved!!!!!!!
Reply from V Shred2026-05-25
Thank you for your feedback and for being a loyal member for the past two years. We sincerely apologize for the issues you've experienced recently and understand how frustrating it has been.
We've made updates to your account on our end, and you should now be able to access the correct month's VSU content. We truly appreciate your patience while we worked through this issue.
I have been trying to cancel the “trial period “ and no reply and as of today started taking more money out of my account. Stay Away disgraceful organisation
Reply from V Shred2026-05-18
Hi Craig, we're really sorry to hear about this. Please DM us your details or reach out to our support team at [email protected] so we can sort this out for you ASAP. We want to make things right!
Incredibly tricky for the guy to frequently voice his money back guarantee only to find out when I did send a message for a refund, the true story is not everything is refunded. I believe this is false advertisement.
Reply from V Shred2026-05-18
Hey Nate, we’re really sorry to hear about your experience. Our goal is to be clear about our refund policy, and we’d love to help sort this out. Please DM us your info so we can make things right. Thanks for giving us a chance to improve!
When I first started looking at V-shred as a fitness improvement option I was impressed by the through amount of information they gave, including scientific evidence to back their philosophy. I made my purchase feeling like it was the right step. Instantly I was forced to watch another 3 videos where they used the same tactics to sell more of their patented products that are "scientifically" proven, I rejected all 3 options. I get a new email almost everyday pushing me to buy something else from V-shred. They also had me complete a metabolic assessment and video call. In this video call they tried to convince me that success on your own is impossible and wanted me to sign up for a 1 year coaching program and refund my initial purchase of $57 dollars for 1 $1600 dollar coaching program. V-shred is a classic parasitic example of corporations who thrive on manipulation and using peoples dreams to continue milking the public dry of their financial resources. I personally feel like V-shred should be forced to close their doors, refund every customer and the owners and investors should be forced to serve a maximum prison sentence for fraud, manipulation and actively engaging in scamming the public!
Reply from V Shred2026-05-18
Hi None_yo_Busniness, we’re sorry to hear about your experience. Our goal is to support your fitness journey, never pressure you. We appreciate your feedback and will work to improve. Please reach out to our support team so we can help address your concerns directly.
Thank you for making us a part of your Fitness Journey! We appreciate your support! Orders can take anywhere from 3-8 Business Days to arrive while digital programs are available immediately. Shoot us a DM or an Email at [email protected] and we can check into that order. We got your back!
I purchased the meal plans with a coach. They wrote up a list of meals and it didn't work for me, they apparently must have more money than me which allows them to throw food a way, anyways, they put another plan together from a different coach, first one no longer works for company, got about the same results. Some time passed and when I went to email coach, guess what, he no longer works there. I go to customer service and request a new coach and was told the plan I purchased was an old plan and I would have to purchase another plan at $97. I have emailed customer service several times with no replies. Very poor customer service. Almost to the point of thievery. I would like refund or to them to honor original program. Seems the employee's are not happy with company either.
Reply from V Shred2026-05-17
We appreciate you sharing your experience and feedback. We are truly sorry to hear about the difficulties you encountered. You purchased a 30 day plan on 7/9/23. The plan itself is yours to keep and you get trainer support for 30 days. We have escalated this to the appropriate department and they reached out to you on 5/15/26 to clear up any confusion and offer options for you. Thank you!
Overall I'd give this 5 stars as I have lost weight and that was my main goal.
I did the 6 month plan and have lost about 8kg or just over with my coach Brooke.
I will admit some of the meals are a bit repetitive/aren't fully to my liking so I did have to make some adjustments within the plan/food bible to suit what I enjoy. The only other thing I'd say is some of the replies in my weekly check in did feel AI generated so a little less personal than what I'd prefer.
However, I felt supported the entire journey and if I hadn't done the 6 month plan I doubt I would've lost the 8 kilos on my own. There were definitely some weeks where Brooke got me through some tough times.
Thank you Brooke and thank you VShred money well spent 🥰
Reply from V Shred2026-05-13
Thank you so much for sharing your experience and congratulations on losing over 8kg—that’s an incredible accomplishment! We’re so glad to hear you felt supported throughout your journey and that Brooke was able to help you through some of the tougher moments along the way.
We also really appreciate the honest feedback regarding the meal variety and weekly check-ins. Input like this is valuable as we continue working to improve the experience and make it feel as personal and supportive as possible. Thank you again for trusting us to be part of your journey!
I had high hopes for this program but alas, it's all about upsell. Constantly bombarded with emails and phone calls. Although exercise equipment is not needed, the exercises themselves are not for all fitness levels. Very disappointed ☹️. Uninstalled and unsubscribed.
Reply from V Shred2026-05-13
We’re sorry to hear the program did not meet your expectations. We understand how frustrating it can feel to receive too many follow-ups, and we appreciate your honest feedback regarding both the communication and workout difficulty. While many of the workouts are designed to be done without equipment, we understand that not every exercise style or intensity level is the right fit for everyone. Thank you for giving the program a try and for taking the time to share your experience.
When my husband joined V Shred we had difficulty putting his card through so we used mine instead and discovered we had paid twice. The customer service team was excellent and refunded the second card immediately. Within two days we realised the programme was totally inappropriate for him and contacted customer service again. Again, they terminated the programme for him immediately and without question.
V Shred have one of the most efficient and pleasant customer support team I have ever come across. Top marks to them!
Reply from V Shred2026-05-13
Thank you so much for your kind words and for sharing your experience! We’re so glad our customer support team was able to quickly help resolve both situations for you. Providing prompt, understanding, and hassle-free support is very important to us, and it truly means a lot to hear that reflected in your experience. We really appreciate your feedback and support!
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