I’m extremely unhappy with their customer service
I’m extremely unhappy with their customer service. I joined them last year in August 2025. I paid over 4 k to be in the program and 3 months later I was diagnosed with early stage ovarian cancer. I asked them to put a pause on my plan due to the fact I had many things to take care of like treatments and surgery. When I got back I couldn’t log in to my account. I tried everything and to this day I still can’t log in. I contacted them via email and all they said was to change my password. I did that and it didn’t work. It kept saying that my account was frozen. I’m really upset because I paid for a whole year program and used it for just 3 months. I’m not asking for a full refund , but just a partial refund and they keep ignoring me. Not sure what to do anymore.