With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.
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Is V Shred legit?
V Shred (vshred.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently expressed major frustrations with the refund process, noting that return requests were often ignored, heavily delayed, or made unnecessarily complicated. People also described aggressive upselling tactics and complained that customer service inquiries regarding subscriptions went completely unanswered.
The minority of people were satisfied with the customer support team, explaining that staff members handled cancellations and resolved issues efficiently. Reviewers additionally praised helpful coaches who provided great encouragement and professional guidance throughout their programs. Some customers even received prompt refunds and experienced smooth resolutions when dealing with representatives.
Auto-generated from all reviews of this business. For reference only.
This is the biggest scam. They tell you it will only cost you 47 dollars for 90 days. He tells you what you get for that and it's not true. By time I was done signing up it cost me 345 dollars. And then you get a text every day. Telling you need to also buy something else to get the weight loss your looking for.
I am so mad at myself for fall for this.
Reply from V Shred2026-04-16
Hi Barbara, we’re really sorry to hear about your experience. We strive to be transparent and helpful. Please email us at [email protected] so we can look into your order and see how we can make this right for you. Your satisfaction means a lot to us!
So once menopause hit I gained some weight and wanted to lose it. V Shred makes all kinds of claims about their program. Very aggressive and false claims. But, I thought with a money back guarantee it would be worth a try.
First it is not customized. Despite what they say its a one size fits all.
Then when you sign up here comes the marketing. Pushing dozens of supplements. I chose one and got 6 bottles in the mail.
While you are waiting for that someone will call you to criticize you for gaining weight and told me menopause had nothing to do with it, but if I spent $100's on more supplements I would stop making excuses and lose weight. When I kept saying no to the hard sell he became even more rude and aggressive. This is not a weight loss company. This is a marketing company.
I got the supplements. Within 24 hours of taking them I had such intense abdominal pain my husband hated to take me to the hospital. So I stopped taking them and contacted V Shred to get my money back per their guarantee. After weeks of working on this they say they will refund the 5 bottles only. They also won't respond to emails on their website. I want my money back for all 6 bottles and my money back for the program. This program is a scam and good luck getting your money back.
Playing "we can't verify account" games will not work because you can sure find me when filling my email inbox. I am owed $323.71 and I'm not going away. There is no "custom" plan. Charges I did not authorize, and harmful supplements you say you will refund but don't refund all.
Update. I did verify and you had every way to find my account. You issued a full refund to my credit card when you figured that I was not going away. Saying you could not locate my account is another lie. So thankfully I'm done with V Shred. Now all I have to do is keep canceling all the subscription websites you sold my information to. Checking the BBB site shows many complaints about aggressive sales techniques, additional charges to CC and selling of information. Hopefully word is out about your fraudulent company.
Reply from V Shred2026-05-03
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Scam? Update - not a scam just terrible customer service
Update - after leaving this review Vshred have reached out and agreed to a refund
I purchased this via Facebook on March 18th. The payment went through immediately but I have received NOTHING, no confirmation, no access, nothing. I sent an email on March 27th and received a reply
"We’ve received your message and our Customer Experience crew is on it. Due to an unusually high number of contacts, responses may take a little longer than usual, but we’re working hard to get back to you as soon as possible.”
They obviously had the correct email at that point but 2wks later, still nothing.
They did agreed to a refund after I added this review
Reply from V Shred2026-04-16
Hi Andrea, We're so sorry to hear about the trouble you've had. We do apologize for the delay in responding. We've reviewed your account and found a typo in your email address on file. We corrected that for you and have processed your refund as you requested in your email. We sent an email confirmation to you. If you don't see it in your inbox, please check your spam folder.
Over all great. Video chat not so much. Lots of technical problems not on my end, but we weathered it. And I hate the BS sales pitch when I’m on a fixed income when I still had 72 days left on my original contract. I don’t like feeling like I’m being threatened.
Reply from V Shred2026-04-11
Hi Brent, thanks for the honest feedback! We’re sorry for the tech hiccups and any pressure you felt. We appreciate your patience and want to make things right. Please send us a DM via our main social media pages or email us at [email protected].
I bought into the Vshred program, including the BURN Evolve supplements. I purchased 12 bottles, but midway through the first bottle, I experienced extreme bloating, which dissipated upon discontinuation of the supplement. So still being within the "return/refund" time period, customer support sent me a prepaid return label to mail back the 11 unused bottles for a full refund of the product. The bottles were immediately mailed back, and tracking indicates they were received three weeks ago, yet I have not heard anything from the Vshred company, nor have I received my refund. I have emailed them 3 times about the refund, but still no response from them. They seem to be ignoring the issue. What they don't know is that I was a career employee in the federal judiciary, and I have very close ties with the Attorney General's Office, US District Attorneys' Offices, and other federal agencies. If I don't hear from them in the next few days, they will certainly be hearing from me, the hard way. I will have them investigated for fraudulent business practices.
Reply from V Shred2026-04-08
Hi Barbara, we’re so sorry to hear about your experience. We apologize for the delay in response. We have seen a large increase in customer requests, and we are answering each response as quickly as possible in the order in which they are received. We truly appreciate your patience. Our team has already reviewed your return and taken further action. You should receive an email today with additional information regarding your return and the status. Thank you again for your feedback and your patience.
I've been trying to cancel my subscription. The website says I should be able to cancel if I log in to my account, but there is no way online and I haven't been able to delete my card details so I won't be charged again. I've written to customer service twice already, and I haven't received so much as a confirmation that my message was received. So basically, they've been stealing my money. Avoid at all costs.
Reply from V Shred2026-04-09
We’re really sorry to hear about this experience, we completely understand how concerning it is when you’re trying to cancel and don’t feel like you’re getting a response. That’s definitely not the experience we want for you, and we want to make sure this gets taken care of properly.
Please reach out to our support team at [email protected] with your account details so we can locate your subscription and assist with the cancellation and billing concerns. Once received, someone from our team will get back to you within a week to help resolve this for you.
I ordered Burn Evolved. I used it for a couple of nights. It gave me horrible heartburn. I have messaged several times trying to figure out how to return it. I have not heard back from anyone. Malinda LaMay
Reply from V Shred2026-04-09
We’re really sorry to hear about your experience, that definitely sounds uncomfortable and not what we want for you. We also understand how frustrating it is when you’re trying to get help with a return and don’t hear back.
Please reach out to our support team at [email protected] with your order details so we can assist you with the return process. Once we receive your information, someone from our team will get back to you within a week to help get this resolved for you.
This thing is bogus, I took their free test for body type 4 times with different data, every time I got the same “adaptive” body type results.. all made up false advertising
Reply from V Shred2026-04-09
We’re really sorry to hear this left you feeling frustrated, and we understand how that experience could come across that way. The body type quiz is designed to give a general starting point based on patterns in responses, but we definitely hear your concerns and want to take a closer look at what you experienced.
Please reach out to our support team at [email protected] so we can review this with you and address any concerns directly. Once you send over your details, someone from our team will get back to you within a week to help out further.
This company is so deceptive. They con you in with a sob story about the owner helping his mother because her issues were unique. They lead you to believe that they are different and are going to help you with your unique issues as well. They promote helping you with your meal plans for 3 months, only to find out it is 7 days of meals on repeat. I was scheduled to have chicken every lunch for 3 months. They claim to give you 3 months of workouts, when in reality, it is 4 workouts on repeat for a month. No warm up, no cool down, just repetition. I understand the concept of repetition in working out and in nutrition, but they were very deceptive how they present everything. Then they shame you into attending the “metabolic assessment”, which is just an attempt to get you to make a commitment to spend more money. EVERYTHING was upsell. I learned not to open any emails because intimately, 100% of the time, they led to trying to get me to buy more. NEVER was there any kind of information just for the sake of informing me of how to improve. I can’t even say I was disappointed; I was angry at their deception. Don’t waste your money.
Reply from V Shred2026-04-09
We sincerely apologize for any frustration you’ve experienced and truly want to make this right. Please reach out to our support team at [email protected] and we’ll get back to you within a week to review your concerns and assist you further.
As a 69 year active woman from South Africa, I signed up last night and paid. I was hoping this plan would turn a new page for my lifestyle of shedding some weight and feeling good all over with a healthy eating plan.
Sadly, I could not log in today to start my first session. I kept getting an error? I tried logging in more than five times, however, in vain. I please want a refund.
Reply from V Shred2026-04-07
We’re really sorry to hear about your experience getting started, especially when you were excited to begin your journey. We completely understand how frustrating login issues can be right at the start.
Please reach out to our support team at [email protected] so we can look into your account and assist you as soon as possible, including reviewing your refund request.
This product was not for me and I requested a refund. I expected a long drawn out process as is usual when you sign up for something via Instagram. I could be more wrong! Wonderful customer service. Not for me but I cannot fault the company!
Reply from V Shred2026-04-02
Thanks for the kind words, LH! We totally get that not every product is a perfect fit, but we’re glad we could make the refund process easy for you. If you ever want to give something else a try, we’re here for you! 😊💪
I was excited to try this program . They have you fill out a questionnaire. I was very specific telling them that I am recovering from a knee replacement. And I had gained weight . I bought the supplements and downloaded the app realized this was not the program for me as it seemed that the workout were to hard from a recovery. . I even made made an on call meeting with what I thought was a coach he was not . The questions he asked me were creepy and totally in Appropriate. As a 61 year old female talking to a young man he was rude, asked me questions about my body which made me feel uncomfortable and not in a good way .he told me that to work with a coach and put together a meal plan it would cost me 3000 dollars which I thought was ridiculous because I bought the plan and the supplements . I told him I needed to jump start my metabolism. I immediately called my cc company and filed a complaint . That man turned me off so much that I would never take their supplements . He told me he was taping me so I taped him . I’m sure this company would not want me to reveal the disgusting behavior
Reply from V Shred2026-04-06
We appreciate you sharing your experience. We're sorry the program wasn't suitable for your recovery and that the consultation experience was not a positive one. We're taking your feedback seriously and will investigate this matter internally to ensure our services align with expectations. We've also refunded you for all purchases in full. Once again we apologize for your experience and wish you the best on your fitness journey.
Originally I signed up for 3 month trial, thought amount was average for the basic product. Then they offered a metabolism review which I thought was interesting. Next was a phone call with a person who upsells you to a more formal program—made it sound amazing with fabulous results.
I then looked into this—and the only contact person I had was a fitness coach. I messaged her the next day that the program too expensive and wanted to end and get reimbursed
She never directed me to the correct person, and I kept emailing support @ vshred who kept saying not correct email.
Then 72 hours pass—their deadline for reimbursement! Finally a partial reimbursement offered—not what I wanted, but forced to reduce to 3 month membership as only option. They refinanced payments over 12 months??? Worked out to be 6 months of fees for sure.
Still fighting their process. I’m sure they do this deliberately by stalling for 72 hours. There is no contract so might just block payment from my calculations after 3 months of fees.
Reply from V Shred2026-04-06
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Sent numerous emails about returning products. No response to any of them. Called several different numbers, only get a chatbot. Tried online chat and it tells you to send email. A circular response. Finally got a hold of someone to initiate return/refund. They received products back, still awaiting refund. Can take money very quickly but drag their feet getting it back to you. After reading reviews (lots of similar issues) and responses from company(canned response), steer clear. Snake oil being sold by a charlatan.
Reply from V Shred2026-04-02
Thank you so much for this feedback! We have sent you a follow up email regarding your experience with the supplements. We are grateful that you gave our products a try, and we wish you the best going forward on your journey!
I started my journey with vshred. In 18 months I lost 120 lbs. I started at 250 lbs. I'm still not done thou. Now its time tone everything up. Its the only other program that I've been successful with. Keto works good with this program as well in the beginning. I like the meals Id actually eat it. I'm ready to finish my transformation with VShred. I have 2 pics to show u. One when i was 250. Another where I am now at 135. I can't wait to see the final transformation.
Reply from V Shred2026-04-02
Thank you for making us a part of your Fitness Journey! We appreciate your support and your awesome Feedback! It sounds like you are already seeing some pretty amazingg results! Great job! Shoot us a DM or Email at [email protected] if you need any help along the way. We are here to help 9am-5pm pst!
Total scam & they spam you hard with emails. Then next thing you know there is a $1K or more charge on your card. There is NO ONE you can contact by phone & only bots on their site. The so called coaches also bots. In dispute now over the mystery charge.
Reply from V Shred2026-04-06
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
At the beginning I thought I found what I needed I was losing weight but after a few months weight slowly kept coming back until I’m at the exact weight I was when I started. I originally signed up for 3 month program at the end of the 3 moths I found myself in a high pressure sales pitch on how if I didn’t continue my program I wouldn’t see lasting results I felt very pressured to continue and even tho it was going to cost me thousands more I decided my health was worth it. Now I am a single mom of two and I made it clear I did not have money to throw away but that’s ultimately what I did. After I signed up to extend my program my “coaching” seemed to be uninterested and not personal. I received several messages with the caption insert name here or with someone else name completely so I knew I was not getting “personalized” but mass messages it was very hard to want to stay in contact with my “coach” after these messages. I continued to follow the program worked out every day with the workouts given followed the diet plan and no lasting results! Do not waste your money on this program especially if you are a women over the age of 40 our bodies do not respond the same as a 20-30 year old, all this program does is restrict your diet while having you workout harder which will work at first until your body shuts down from under eating while over training. I spent thousands on this program and there is no refunds because the plan is “customized” which it clearly wasn’t.
Reply from V Shred2026-04-06
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page. Thank you!
Not great had a lot of trouble signing up then the phone call was not helpful at all still have not received my assessment. Keep getting the email that I have not signed up
Reply from V Shred2026-03-30
Hi Tracey,
Thank you for taking the time to share your experience — and we’re so sorry to hear about the frustration you ran into.
It sounds like there’s been a disconnect somewhere in the signup and assessment process, and that’s definitely not the experience we want for you. We’ve already made a couple of updates on our end, including stopping those repeated emails so they’re not adding to the confusion.
We can get you rescheduled for a metabolic assessment call as well as provide some resources to help you with getting started. We've sent an email with the details.
We appreciate your patience and the chance to fix this.
– The VShred/Sculptnation Team
That’s amazing, congrats on your 10kg loss! Your dedication and hard work truly shine through, and we’re so happy to be part of your journey. Keep up the great work and remember that every step forward counts. If you ever need tips, motivation, or support, don’t hesitate to reach out—we’re here to support you every step of the way! Keep pushing towards your goals, and celebrate each milestone along the way! 💪🎉👏
I had my first consultation set for today. I even had a reminder. No one showed up on google meet. I have emailed customer service several times throughout the with no response. I’m sure the program works but their cs sucks! I’m very disappointed. They are all marketing no human care.
Reply from V Shred2026-03-29
Thank you for reaching out with your feedback. We regret that you missed your consultation and experienced difficulty reaching our customer service. We apologize for the disappointment this caused. We'll escalate this to the appropriate team and investigate what happened to work to improve our service. Thank you again for your feedback.