With over 4 million satisfied customers, V Shred is one of the leading brands in online fitness, nutrition, and personal training. Our goal is to transform lives and educate our raving fans in the process! The V Shred Team is committed to helping each and every one of our customers achieve their goals.
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Is V Shred legit?
V Shred (vshred.com) has a 2.5 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Refund, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Consumers frequently expressed major frustrations with the refund process, noting that return requests were often ignored, heavily delayed, or made unnecessarily complicated. People also described aggressive upselling tactics and complained that customer service inquiries regarding subscriptions went completely unanswered.
The minority of people were satisfied with the customer support team, explaining that staff members handled cancellations and resolved issues efficiently. Reviewers additionally praised helpful coaches who provided great encouragement and professional guidance throughout their programs. Some customers even received prompt refunds and experienced smooth resolutions when dealing with representatives.
Auto-generated from all reviews of this business. For reference only.
I had high expectations when signing up for VShred, given HOW MUCH this type of program cost, and given the strong marketing presence and promises of personalized programming. While the platform is visually appealing and easy to access, my overall experience did not fully align with what was advertised, especially with the out of date and lacking app.
One of my main concerns was the level of personalization. The program felt more standardized than tailored, despite completing detailed intake information. For a service positioned as customized, I expected more individualized adjustments based on progress, feedback, or specific goals.
I also found the upselling process to be more aggressive than anticipated. After the initial purchase, there were multiple additional offers for supplements and upgraded services. While additional resources are understandable, the frequency and presentation felt more sales-driven than support-driven.
Customer service was responsive at times, but resolution of more detailed questions or concerns required persistence. Billing policies and subscription terms were not as transparent as I would have preferred, even unethical, and I would encourage prospective customers to review the fine print carefully before enrolling.
Overall, VShred may be a fit for individuals who are self-motivated and comfortable navigating structured programs independently, and those who have an endless supply of funds. However, those seeking highly customized coaching and consistent one-on-one guidance may want to clarify expectations before committing, especially if you're on a budget.
Reply from V Shred2026-02-12
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page 24/7.
I've been taking 3 caps once a day for 30 days and can not tell any difference
Reply from V Shred2026-02-11
We appreciate your feedback! Results can vary from person to person, and it's important to consider factors such as individual metabolism when evaluating the effectiveness of a supplement or a new program. It can take any where from at least 30 days and even longer for some individuals to start seeing changes. Shoot us a DM or Email at [email protected] and let us know how you have been feeling since you started. We are happy to check into your account and see what we can do to help .
Hey Jenny! Thanks so much for the love ❤️ We’re super happy to hear you’re enjoying our products. Your support means the world to us! Let us know if there’s ever anything we can do to help you crush your goals!
Paid $8,000 for a trainer. It's been 3 months and despite trying to email or call, have not heard back. Scam. Modern day pirates. You have my money!
Reply from V Shred2026-02-12
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page 24/7.
If I could give one star, I would. I had a terrible experience with this company. I attempted to get my money back per their 60 day money back guarantee, however they made it clear that this would be next to impossible. Despite my canceled subscription, I would have to contact Google Play via phone number to even begin to receive a refund. I will never use this company's services again, and I would NOT recommend this program to ANYONE.
Reply from V Shred2026-02-12
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page 24/7.
I had re-ordered a product and somehow the system glitched and my order didn’t go completely through. I reached out to support and they took care of the issue and resolved it immediately. They are wonderful people and always willing to help.
Reply from V Shred2026-02-05
Hey Alicia! Thanks so much for the kind words. We're really glad we could help and get your order sorted quickly. Your support means the world to us! If you ever need anything else, just give us a shout. We’ve got your back!
The first few months were great. I purchased a ’12’ month program of supplements and coaching. In reality you are getting 3 months of supplements along with coaching. After the supplements were done (after the 3rd month) the ‘rest’ of the membership is coaching. In my case there was nothing really tailored/altered to my needs or circumstances. A lot of pressure to buy more at the end of the first three months. The coach that was trying to get me to buy more was asking why my program wasn’t tailored - Good question.
Reply from V Shred2026-02-04
Hey flycast_mills, thanks for your feedback! We’re sorry to hear your experience wasn’t what you expected. We aim to tailor plans and appreciate your input. Please DM us so we can look into this and help make things right for you!
I still haven't received my order that was supposed be delivered in Jan.
Reply from V Shred2026-02-06
Thank you so much for the update! We saw that you were able to email us and it looks like our customer support team already helped take care of the package that was lost in transit with a reshipment. We truly hope you enjoy your products once they arrive.
If you need any additional help at all in the future, please don’t hesitate to reach out to us at [email protected]. We’re always happy to help and appreciate your patience along the way!
Vshred people are encouraging and positive. Matt has given me my first months menu. I am currently looking for a number two but I’m sure it’s coming.
Reply from V Shred2026-02-04
Hey Cathy! We’re so glad to hear Matt’s menu is helping you get started. Your custom plan for this month should be ready soon—stay tuned! If you have any questions or need support, we’re here for you. Keep up the great work! #TeamVShred
Im about to cancel my subscription. What was the point of completing all the questions about me and my health if they are ignored? I am a coeliac. My "diet menu" was just a collection of recipes and calorie counting that I could have printed out from any social media. Oh, there was one sentence that read "If you are a coeliac then just substitute gf products" What was the point of calorie counting? And you need to weigh everythiing. I have not had a great experience. Cancel Cancel
Reply from V Shred2026-01-28
We appreciate you bringing this to our attention. We apologize your experience didn't meet expectations so far. We have passed this along to your trainer as well as management and your trainer will be reaching out soon. We'll also review your feedback internally to improve our service. Thank you again for providing your feedback!
I would advise everyone not to take this product. My wife and I were taking it together, didn't loose any weight, blood pressure was through the roof and we were fighting! Which we never have done in 25 years of marriage. I don't know what's in this Burn Evolve, but it's terrible. I could go on but you get the gist. Now, I'll try to get a refund.
St George, UT
Reply from V Shred2026-01-26
Thank you for reaching out and leaving feedback. Unfortunately, we have been unable to find your account or any messages from you in our system. We have requested more information to identify your purchase. Please reply to the Trustpilot request for more information, so we can locate your purchase and assist you. If you would like to reach out to us directly, you may reach us via live chat on our website, send an email to [email protected], or DM us on our official Facebook or Instagram page 24/7.
NOT INTERESTED ANYMORE! I had purchased a couple of the apps but not much success. Scheduled a call since they emailed me forever. Only to have repeated texts and emails to be on time for the call and their salesman was 35 min late and called me to ask me to reschedule. Basically telling me, I’m not as important as the caller before me to show up on our scheduled time. To me, when I’m looking to be serious and spend money and try to get results, when there are so many other ways out there, NO THANKS! Very unprofessional to me. Then there wasn’t even a real person to take my call with my concerns. Looks to me, that the people who are making you all this money are not as important to talk to, as they should be! I’ll take this as my sign to try something else!
Reply from V Shred2026-01-21
Hi Andrea,
We’re truly sorry for the experience you described — that’s not the level of professionalism or respect we want anyone to feel, and we understand why that would be incredibly frustrating. Your time matters, and a late call followed by a reschedule request is not acceptable.
We appreciate you being honest about how this made you feel. Your feedback has been shared internally, so this can be addressed and improved.
We've reached out to you via email. Additionally, you can also reach our support team at [email protected] or use our Live Chat system to speak with a live chat agent. You'll go to https://vshred.com/ and click the black "LIVE CHAT" button in the left corner of the page. Then you'll click on the "Chat with us" button to start a new chat session. Chat is available daily 6am-9pm PST. We're here to help.
I would like to share my excellent experience with Vshred. When I decided to cancel my subscription due to not being able to use it, and asked for a refund of my most recent payment, the customer service representative handled it with amazing speediness! I was very surprised and pleased! This is a company that I would recommend for their commitment to their clients!
Reply from V Shred2026-01-19
Hi Charlotte! Thank you so much for sharing your wonderful experience with us. We're thrilled our team could resolve everything quickly and leave you satisfied. Your kind words and recommendation truly mean everything to us! If you ever need anything else, we’re always here to support you. 😊💪 #VShredFam
Really disappointing and do not get the sense that they are at all interested in helping you. It’s more about how much money they can get from you. The coaches come and go so much that there’s no consistency or proper personal support. After being ignored they still refused to refund me. This was during one of their coach reshuffles. Fell through the cracks but they couldn’t care less. Kept hold of that cash though 🙄
Reply from V Shred2026-01-20
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you've described and are genuinely sorry that we did not meet your expectations. Your concerns are very important to us, and we truly appreciate you bringing these issues to our attention.
At our core, we are committed to providing excellent service and ensuring that every client feels heard, supported, and valued. Please know that we take your comments seriously, and we will be thoroughly reviewing this situation internally to identify ways we can improve. Our goal is to learn from this and make the necessary changes to serve our clients better in the future.
We sincerely appreciate your feedback, as it helps us grow and improve.
From day 1 I felt the coach was a generic bystander. I regretted my purchase after the first correspondence.
Once I received my meal plan, a lot of the food was foods I felt were unhealthy (ritz crackers, white bread ect…) I advised my coach that I worked out , I do CrossFit and was looking for more healthier options. He did give me another plan which was a little better but super simple and bland. I ended up using the daily macros and making my own eating plan.
The weekly coach updates I stopped answering as they are just generic questions, same every week. I thought maybe they’d reach out and ask how I was if I didn’t reply but that never happened. I really thought this would be more individualized with a live coach but no. I would not recommend
The VShred team on their reply says I asked for a refund. This is not true nor did I get one. I ordered 2 different things and because they overlapped , they refunded one of them. Had nothing to do with a complaint. I paid the entire 3 months
Reply from V Shred2026-01-15
Hi Giselle, thanks for sharing your experience. We’re sorry the coaching and plan didn’t feel as personalized as expected, especially with your CrossFit background. We can see why that was disappointing. We also see you reached out early on about a refund, and our team handled that request. We appreciate the honest feedback and wish you the best in your training 💪
At the time I was not in very good health, but it was something I tried and it was ok. I just couldn't do everything due to my disability.
Reply from V Shred2026-01-12
Hey there! Thanks so much for sharing your experience with us. We totally understand that everyone’s journey is different, especially when dealing with health challenges. If there’s anything we can do to help tailor a plan that works better for you, don’t hesitate to reach out. We’re here to support you every step of the way!
I tell everyone about V-Shred .... up to them if they want to make a positive change.
I started the V-Shred workout in May of 2025. By September, I lost a total of 32 pounds. I did not follow the diet - i just completely cut out drinking diet cokes, avoided alcohol drinks, and stopped eating unhealthy snacks. I went for regular walks during the week and tried to keep my daily step count between 8,000 - 10,000 steps. Working out with Vince was difficult at first, but when I noticed my body changing - I was determined to keep going. I’m 55 and I purchased the program for my 30 yr old daughter. It’s much better than spending 45 min on a treadmil. :)
Reply from V Shred2026-01-12
Hi Laurie! Thank you so much for your amazing 4-star review and for sharing your inspiring journey with us! 💛 Losing 32 pounds and making those lifestyle changes is such a fantastic achievement. We love how you stayed consistent with your steps, workouts, and healthier habits — plus, it’s wonderful that you brought your daughter along for the ride! We’re cheering you on every step of the way and can’t wait to see what you accomplish next! 💪🏻
Great investment in my health maintenance journey …
I am a 61 year old female in good health and decent weight. I easily am able to watch replays each morning to start my day at 6am. I believe these sessions have improved my balance and helped keep me at my best. THANK YOU for offering a variety of options that I can use at home without expensive equipment or need to travel to a gym. This platform has been a very good investment in my health maintenance journey!
Reply from V Shred2026-01-02
We’re so happy to hear that you’re enjoying the sessions and that they’re fitting seamlessly into your mornings! It’s awesome that you’re seeing improvements in your balance and feeling great without needing any fancy equipment or trips to the gym. Thanks for being part of the V Shred family—here’s to many more healthy, strong days ahead! 💪😊
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