Refused to Sell a Simple Replacement Cable – Terrible Customer Support
I am extremely disappointed with this company. I contacted them because I own a Tesla Model Y display that is clearly identical to the one they sell, and I only needed a replacement cable after one of mine broke. I was ready to pay for the cables and shipping, but their response was simply that they do not sell cables separately and would not help because I had not purchased the product directly from them. This makes absolutely no sense. We are talking about a simple replacement cable that could save a perfectly working $300 screen from becoming useless. Instead of helping a customer in need, they chose to hide behind a policy and offered no practical solution whatsoever. Poor customer service, zero flexibility, no interest in supporting users, and a completely wasteful attitude toward electronic products. If a company cannot even sell a replacement cable, what kind of after-sales support can customers expect? I would never buy from them after this experience.